Alorica

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www.alorica.com/

Location

Headquarters: Irvine, California, United States, North America

Region: California

Country: US

Continent: North America

About

Alorica is a global customer experience leader providing tech-enabled, personalized CX solutions at scale. The company combines next-generation technology with managed services to deliver digital-first, human-centered interactions across multiple industries and regions. With a workforce of 100,000+ experts across 17 countries, Alorica serves clients worldwide, leveraging AI, analytics, and automation to optimize contact centers and customer journeys.

Alorica is a global provider of customer experience (CX) solutions that combines managed services with technology to optimize client interactions. The company employs over 100,000 experts across 17 countries to deliver digital-first, human-centered support for brands worldwide. Its offerings include AI-driven analytics, automation, and contact center management to enhance customer journeys and ope

Legal Name:

Alorica Inc.

Founded:

1999

Company Type:

for_profit

Operating Status:

active

Industries

Primary Industry: Business Services

Call Centers & Business CentersData Collection & Internet PortalsCustom Software & IT ServicesFacilities Management & Commercial Cleaning

Funding & Financials

Funding Stage:

Debt

Total Funding:

1500000000

Revenue:

over-1b

IPO Status:

private

Stock Exchange:

nyse

Investors

Cerberus Business Finance

Founders

Andy Lee

Leadership

Karen Marchak — Vice President, Organizational Development & Talent Management

Shawn Stacy — Chief Client Officer

Colson Hillier — Chief Marketing Officer

Nadine Flores — Instructional Design Specialist

Max Schwendner — Co-Chief Executive Officer

Mike Clifton — Co-CEO

Andy Lee — Executive Chairman

Joyce Lee — Chief Culture Officer

Raphael de Balmann — board_member

Technology Stack

U.S. Server LocationDNSSECIPv6jsDelivrCloudflare Network Error LoggingGoogle CloudGoogleCrUX Top 50mIIS 10Google Cloud CDN

Products

CX2GO®: A turnkey customer experience solution designed for fast-growing brands to quickly deploy secure, scalable CX services.

evoAI™: An AI-powered conversational platform that integrates human expertise to enhance customer interactions across digital and voice channels.

Digital Trust & Safety: Content moderation and trust & safety services that combine AI and human judgment to detect and manage harmful user-generated content.

Alorica Analytics: Data and customer experience analytics that deliver actionable insights to improve operational performance and customer journeys.

Alorica IQ: A consulting and digital innovation service that creates customized, technology-driven customer experience solutions to meet business goals.

Loan Servicing Solutions (SST): End-to-end loan servicing solutions managing loan lifecycles, compliance, and customer interactions for diverse loan portfolios.