Five9
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Location
Headquarters: San Ramon, California, United States, North America
Region: California
Country: US
Continent: North America
About
Five9 is a cloud-based contact center and customer experience platform that helps organizations manage omnichannel customer interactions at scale. Headquartered in San Ramon, California, the company serves customers globally with AI-enabled agents, agent assist, and workflow automation to streamline inbound, outbound, and digital engagement across multiple channels. Five9 emphasizes trusted partnerships, extensive CX and AI capabilities, and open integrations to support transformation across industries. The company has been recognized in industry analyses such as Gartner Magic Quadrant for CCaaS and offers pricing, demos, and resources on its multilingual site.
Five9 provides a cloud-based contact center as a service (CCaaS) platform that enables organizations to manage omnichannel customer interactions at scale. The company offers AI-driven tools for agent assistance and workflow automation to streamline inbound, outbound, and digital engagements. Its primary customers are enterprises seeking to unify customer experience operations across multiple chann
Five9, Inc.
2001
for_profit
active
Industries
Primary Industry: Media & Internet
Categories
Funding & Financials
Public Company
1100000000
200m-1b
ipo
NASDAQ:FIVN
nasdaq
Investors
Founders
Gus Laredo
James Southworth
John Sung Kim
Ray Soto
Leadership
Joe Gaudette — National Channel Sales - Canada
Callan Schebella — EVP Product Management
Ram Rajagopalan — Sr. Director of Products (AI Automation)
Jonathan Rosenberg — CTO and Head of AI
Jayashree Rajan — Vice President Global Marketing (Digital & Demand Generation)
André Thénot — Sr. Manager Observability & Service Assurance
Kimberly Lytikainen — General Counsel, Chief Compliance Officer and Secretary
Technology Stack
Products
Five9 Genius AI: An AI-driven system that integrates AI agents with human agents to deliver personalized customer experiences across the customer journey.
Five9 Intelligent CX Platform: A cloud-based platform that orchestrates customer interactions across multiple channels throughout the entire customer journey.
Agent Assist: An AI-powered tool that supports contact center agents by providing real-time assistance during customer interactions.
Business Continuity Planning (BCP) Services: Services and resources to help contact centers maintain operations and customer service during disruptions or emergencies.
Cloud Contact Center Software: A cloud-based software platform that provides contact center functionalities including inbound and outbound communications, workforce optimization, and analytics.
Connect
Connect
Open positions(4)
- Network Engineer IIPremiumFull-timeHybridUnited States (Remote)82,600–230,800 / Year
- Senior OpenStack DevOps EngineerFull-timeHybridUnited States (Remote)90,700–252,200 / Year
- Senior DevOps Engineer - Storage PlatformsFull-timeWork from OfficeUnited States (Remote)90,700–252,200 / Year
- Senior DevOps Engineer – Infra ServicesFull-timeHybridUnited States (Remote)90,700–252,200 / Year