Location
Headquarters: Arlington, Virginia, United States, North America
Region: Virginia
Country: US
Continent: North America
About
Fixify provides 24/7 IT help desk services with AI-assisted automation and human analysts, designed to keep IT support running smoothly around the clock. The company blends automation and expert commentary to deliver reliable IT help desk outcomes, with emphasis on analytics, sentiment insights, and scalable support without excessive headcount. It positions itself as optimizing IT help desk operations for enterprises, including healthcare, software, and other industries, through ticket snapshots, AI categorization, and incident management. Based on their site, Fixify operates in the IT support and help desk automation space, with a focus on AI-driven efficiency and 24x7 coverage for organizations.
Fixify provides 24/7 IT help desk services that combine AI-assisted automation with human analysts to support enterprise clients. The company manages IT support operations, including ticket categorization and incident management, to reduce the workload on internal IT teams. Its service model emphasizes scalable support and operational efficiency for organizations across various industries.
Fixify, inc.
2023
for_profit
active
Industries
Primary Industry: Business Services
Categories
Funding & Financials
Series A
32000000
private
Investors
Founders
Mase Issa
Matt Peters
Peter Silberman
Leadership
Technology Stack
Products
AI-Assisted IT Help Desk Service: A managed IT help desk service combining AI automation with human analysts to handle and resolve IT support tickets efficiently.
Help Desk Ticket Snapshot: A diagnostic report that analyzes IT help desk ticket trends to identify automation opportunities and operational bottlenecks.
Real-Time IT Help Desk Insights Dashboard: A dashboard providing real-time metrics and sentiment analysis on IT help desk performance and user interactions.
AI-Powered Ticket Categorization and Routing: An AI system that automatically categorizes and routes IT support tickets based on configurable rules and machine learning models.
Real-Time Sentiment Analysis for IT Support: A sentiment analysis tool that monitors end-user emotional tone during IT support interactions to improve service quality.
Funding rounds
SERIES_A · 25000000 · (2024-10-01T00:00:00)
SEED · 7000000 · (2023-07-01T00:00:00)
Connect
Connect
Open positions
No open positions at the moment. Check back later or browse all jobs.
Browse all jobs