Freshworks
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Location
Headquarters: San Mateo, California, United States, North America
Region: California
Country: US
Continent: North America
About
Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences. The company offers a suite of products for IT service management and customer service, including IT helpdesk, customer support, and AI-powered agents, with a global customer base. Its solutions are positioned to simplify complex workflows and accelerate resolution times for organizations of varying sizes. Freshworks operates internationally, serving 75,000+ businesses worldwide with a focus on easing service delivery and improving customer engagement.
Freshworks provides cloud-based customer and employee experience software to businesses globally. Its suite includes tools for IT service management, customer support, and AI-powered agents designed to streamline workflows and improve engagement. The company serves tens of thousands of organizations across various industries.
Freshworks, Inc.
2010
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
secondary_market
1400000000
200m-1b
ipo
NASDAQ:FRSH
nasdaq
Investors
Founders
Achuthanand Tanjore Ravi
Girish Mathrubootham
Shan Krishnasamy
Vijay Shankar
Leadership
Shan Krishnasamy — Co-founder and CTO
Suman Gopalan — Chief HR Officer
Prakash Ramamurthy — Chief Product Officer
Antoine Valentone — Head of Customer Success, North America
Sriram Iyer — GM and VP of Product
Sanjana Chakraborty — Partner Marketing Specialist
Disha Gosalia — VP of Customer Success
Mohit Bhatnagar — board_member
Technology Stack
Products
Freshservice: A cloud-based IT service management (ITSM) software that uses AI to assist in managing IT operations and support.
Freshdesk: A cloud-based customer service software that uses AI to support and manage customer interactions and support tickets.
Freddy AI: An AI platform that automates reasoning, actions, and issue resolution within Freshworks products.
Freshservice: Freshservice is an AI-powered, cloud IT service management platform for incident, change, and asset management with Freddy AI automation.
Funding rounds
IPO · 1000000000 · (2021-08-01T00:00:00)
SERIES_H · 85000000 · (2020-01-01T00:00:00) · Lead: Accel
SERIES_G · 100000000 · (2018-07-01T00:00:00) · Lead: Accel
SERIES_F · 55000000 · (2016-11-01T00:00:00) · Lead: Tiger Global
SERIES_E · 50000000 · (2015-04-01T00:00:00) · Lead: Tiger Global
SERIES_D · 31000000 · (2014-06-01T00:00:00) · Lead: Tiger Global
SERIES_C · 7000000 · (2013-11-01T00:00:00) · Lead: Tiger Global
SERIES_B · 5000000 · (2012-04-01T00:00:00) · Lead: Tiger Global
SEED · 1000000 · (2011-12-01T00:00:00) · Lead: Tiger Global
Connect
Connect
Open positions(5)
- Technical Curriculum DeveloperFull-timeHybridBoston, MA, United States110,000–142,000 / Year
- Technical Curriculum DeveloperFull-timeHybridSan Mateo, CA, United States115,000–150,000 / Year
- Senior Software Engineer - Mobile (Android)Full-timeWork from OfficeHyderabad, , India
- Lead Software Engineer - Machine LearningFull-timeWork from OfficeBengaluru, , India
- Principal EngineerPremiumFull-timeHybridSan Mateo, CA, United States216,000–298,000 / Year