Location
Headquarters: Menlo Park, California, United States, North America
Region: California
Country: US
Continent: North America
About
Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered CX platform connects people, systems, data and AI to orchestrate customer and employee experiences across channels, helping organizations in many industries improve loyalty, growth and operational efficiency. Headquartered in the United States with a global presence, Genesys serves thousands of companies in over 100 countries and offers products like Genesys Cloud CX and related workforce engagement and digital engagement capabilities.
Genesys provides cloud-based customer experience and contact center software solutions. Its platform enables organizations to manage omnichannel interactions and workforce engagement to improve customer loyalty and operational efficiency. The company serves enterprises globally through its Genesys Cloud suite.
Genesys Cloud Services
1990
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
corporate_round
1500000000
over-1b
private
nasdaq
Investors
Founders
Alec Miloslavsky
Greg Shenkman
Leadership
Jim Rene — Chief Legal Officer
Sarah Whealon — Principal Solutions Consultant
Sylvie Tongo — Director, Executive Communications, Multicloud
Matthew Eng — DesignOps Manager
Robin Deegan — Product Design Manager, Digital and AI
Brian Swartz — Chief Financial Officer
Technology Stack
Products
Genesys Cloud CX: A cloud-based contact center platform that manages customer interactions across multiple channels using AI and automation.
Genesys Cloud EX: A standalone workforce engagement management solution focused on optimizing employee experience in contact centers.
AppFoundry Marketplace: A marketplace offering hundreds of pre-integrated applications to extend the Genesys Cloud platform's capabilities.
AI and Automation Capabilities: AI-powered tools embedded in Genesys solutions to automate customer interactions and optimize contact center operations.
Contact Center Software: Software solutions that manage and optimize customer interactions across multiple channels in contact centers.
Digital Customer Engagement: Tools and platforms enabling customer interactions across digital channels with human and AI-powered support.
Connect
Connect
Open positions(6)
- Senior Frontend Software EngineerFull-timeHybridBudapest (Flexible)
- Senior AI/ML EngineerPremiumFull-timeWork from HomeHyderabad (Flexible)
- Staff Software DeveloperPremiumFull-timeWork from HomeVirtual Office (Telangana)
- Sr. Full Stack Engineer, WebFull-timeHybridVirtual Office (Indiana)91,200–160,400 / Year
- Staff Software DeveloperFull-timeWork from HomeVirtual Office (Telangana)
- Senior developer - PS Innovations (JavaScript , Node.JS or Python)PremiumFull-timeWork from HomeTamil Nadu, India