Gorgias
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Location
Headquarters: San Francisco, California, United States, North America
Region: California
Country: US
Continent: North America
About
Gorgias is an ecommerce-focused conversational AI platform that acts as a unified helpdesk and marketing assistant. It automates customer support with AI agents, supports multiple channels, and integrates with major ecommerce tools to manage orders and drive sales. The platform emphasizes Shopify integration and enables proactive shopping assistance, voice and SMS support, and automated workflows to improve CX for online retailers globally.
Gorgias provides a conversational AI helpdesk platform designed for ecommerce businesses. It unifies customer support across multiple channels, including Shopify, to automate inquiries and drive sales through personalized interactions. The service is used by online retailers to manage orders, returns, and proactive customer engagement.
Gorgias Inc.
2015
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
Series C
101100000
50m-100m
private
Investors
Founders
Alex Plugaru
Romain Lapeyre
Leadership
Technology Stack
Products
Gorgias AI Agent: An AI-powered conversational agent that handles customer support inquiries and provides tailored sales recommendations for ecommerce merchants.
Gorgias Support Suite: A unified helpdesk platform that consolidates multiple support channels and automates customer inquiry handling for ecommerce merchants.
Gorgias Marketing Suite: A platform for real-time shopper engagement through proactive chat campaigns and personalized shopping assistance to increase ecommerce conversions.
Shopping Assistant: An AI-driven assistant that provides personalized shopping help and insights throughout the customer journey in ecommerce.
Gorgias Helpdesk: A helpdesk solution that integrates customer conversations and ecommerce data to manage support tickets and customer interactions.
Funding rounds
Series C · $29M · (2024-05-14) · Lead: Alven,SaaStr Fund
Series C · $30M · (2022-08-15) · Lead: Shopify,Transpose Platform Management
Series B · $25M · (2020-12-10) · Lead: Sapphire Ventures