GreyLabs AI
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Location
Headquarters: Mumbai, Maharashtra, India, Asia
Region: Maharashtra
Country: IN
Continent: Asia
About
GreyLabs AI develops agentic voice AI solutions for the BFSI sector, delivering autonomous, human-like AI agents that think, learn, and act independently to enhance customer engagement and operational efficiency. The platform focuses on banking and financial services use cases, offering voice and speech/text analytics to optimize telesales, collections, customer service, and retention. Headquartered around India and serving BFSI and fintech industries, it emphasizes industry-specific templates, multi-channel deployment, and analytics-driven decision making.
GreyLabs AI provides agentic voice AI solutions for the BFSI sector, using generative AI to analyze call center conversations. Its platform helps improve agent efficiency, automate call audits, identify sales opportunities, and provide management insights. The company serves banks, financial institutions, and insurance companies.
AHG Technologies Private Limited
2023
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
Seed
private
Investors
Founders
Aman Goel
Debabrata Basak
Harshita Srivastava
Raj Sanghavi
Shivam Gupta
Shreyas Patel
Leadership
Technology Stack
Products
AI-powered Speech and Text Analytics Tool: A tool that uses AI to analyze speech and text from customer interactions, providing insights to improve compliance, processes, and revenue growth.
Organization-level Suggestions: AI-driven insights that offer actionable recommendations tailored to an organization's needs.
Call and Email Summarization: Automates the summarization of customer interactions to capture key information accurately for quick reference and analysis.
Automated Call and Email QA: Fully automates the quality assurance process for calls and emails, identifying areas for improvement and training.
Deep Insights on Customer Interactions: Provides a comprehensive understanding of customer interactions to uncover trends, sentiments, and opportunities for enhancing customer satisfaction.
Agent Insights: Offers personalized feedback and performance insights to help agents improve their skills and deliver better customer service.