Location
Headquarters: San Francisco, California, United States, North America
Region: California
Country: US
Continent: North America
About
Intercom provides customer messaging and support solutions, featuring AI agents like Fin for automated, high-quality answers and complex query handling. The platform can be employed on any helpdesk or within the Intercom Suite to enhance customer support workflows. It operates across businesses that require scalable, proactive customer service and live chat capabilities, with a focus on automating common inquiries while enabling human agents for more advanced conversations.
Intercom provides a customer messaging platform that integrates live chat, helpdesk, and automated support tools for businesses. Its software enables companies to manage customer interactions through AI-driven agents and human-assisted workflows. The platform serves organizations seeking to streamline customer service operations and improve response efficiency.
Intercom, Inc.
2011
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
Series D
239000000
50m-100m
private
Investors
Founders
Ciaran Lee
David Barrett
Des Traynor
Eoghan McCabe
Leadership
Eoghan McCabe — CEO, Chairman, and Co-founder
Des Traynor — Co-founder and the Chief Strategy Officer
Pedro Muller — Head of Startups
Debby Shepard — Group Product Manager
Ben McRedmond — Director of Growth
Wyl Villacres — Customer Success Manager
Matthew Jacobson — board_member
Technology Stack
Products
Fin AI Agent: An AI agent that integrates with existing support helpdesks to automatically answer complex customer questions, take actions, and resolve issues.
Fin Intercom Suite: A unified customer service platform combining Fin AI Agent and helpdesk functions to provide consolidated customer service management and faster response times.
Funding rounds
Debt Financing · $250M · (2026-03-09) · Lead: Hercules Capital
Series Unknown · (2025-09-01)
Series D · $125M · (2018-03-27) · Lead: Kleiner Perkins
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