Kustomer
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Location
Headquarters: Short Hills, New Jersey, United States, North America
Region: New Jersey
Country: US
Continent: North America
About
Kustomer is a customer experience platform that unifies customer data from multiple channels to power relationships and faster resolutions. It provides omnichannel messaging, a unified view of the customer, and automation features that help support teams scale and improve outcomes. The company targets enterprise and growing businesses seeking AI-assisted workflows, self-service capabilities, and analytics across customer service operations. Headquartered with a global focus, Kustomer emphasizes AI-powered automations, agent assist, and data-driven insights to transform customer service experiences.
Kustomer provides a customer experience platform that unifies customer data from multiple channels to enable omnichannel messaging and automated support workflows. It targets enterprise and growing businesses by offering a unified view of the customer, AI-assisted agent tools, and analytics to improve service outcomes and scalability.
Kustomer, LLC
2015
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
series_unknown
231000000
1m-10m
private
Investors
Founders
Brad Birnbaum
Jeremy Suriel
Leadership
Technology Stack
Products
AI Agents for Customers: A team of AI Agents that automatically respond to customer inquiries across multiple channels with human-like support to resolve issues efficiently.
AI Agents for Reps: An AI-powered assistant that supports customer service representatives by providing real-time data, suggested actions, and automated responses to improve service delivery.
AI Agent for Voice: A native AI-powered voice assistant that handles customer phone calls with personalized, automated support available 24/7 without third-party integrations.
Customer Service CRM: A cloud-based CRM platform that provides a comprehensive 360-degree view of customers to support personalized and contextualized customer service interactions.
Workflows: Automation tools within the platform that streamline repetitive and manual customer service tasks to improve operational focus and reduce manual effort.
Omnichannel Engagement: A platform capability that enables customer interactions across multiple communication channels including email, chat, social media, phone, SMS, and messaging apps.
Funding rounds
Series Unknown · (2025-07-23)
Series Unknown · $60M · (2023-05-15) · Lead: Battery Ventures,Redpoint
Acquired · (2020-11-30)