Location
Headquarters: Ra'anana, HaMerkaz, Israel, Asia
Region: HaMerkaz
Country: IL
Continent: Asia
About
NiCE is a CX-focused AI platform provider offering intelligent customer-service automation and orchestration across enterprise contact centers. The company markets an enterprise AI platform for automating service journeys, augmenting human agents, and delivering scalable, AI-driven customer experiences through modules like AI Agents, Experience Optimization, knowledge management, and workflow orchestration. Its solutions span omnichannel routing, proactive engagement, and workforce augmentation, with a global footprint and emphasis on security, governance, and integrations. NiCE positions itself as a leader in AI-first customer experience, serving industries such as financial services, healthcare, retail, government, and more.
NICE Systems provides enterprise software for customer experience management and financial crime compliance. Its AI-driven platforms automate service journeys and prevent fraud for clients in financial services, healthcare, and government sectors.
NICE Ltd
1986
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
Public Company
425100000
over-1b
ipo
NICE
nasdaq
Investors
Founders
Benny Levin
Leadership
Barry Cooper — President, Workforce Engagement & Customer Experience
Matt Reading — VP, Customer Journey Solutions
David Gustafson — VP, GM of Mattersight and CXone Analytics & AI
Einat Weiss — Chief Marketing Officer
Matt Reading — VP, Customer Succes
Al Wojcik — SVP Enterprise Sales
Technology Stack
Products
CXone Mpower Platform: A cloud-native AI platform for automating customer service workflows and interactions.
Proactive AI Agent: An AI agent that automates and manages customer journeys across multiple channels proactively.
Interaction Orchestration: A solution to coordinate and manage all customer interactions and workflows across service touchpoints.
Workforce Augmentation: AI copilots designed to assist and enhance the performance of customer service agents and supervisors.
Service Automation: Automated self-service solutions that enable customers to resolve inquiries without agent intervention.
Omnichannel Routing: A routing engine that matches customers to the best available agent across multiple communication channels.
Funding rounds
IPO · (1996-02-02)
Connect
Connect
Open positions(8)
- Senior Solution EngineerFull-timeHybridJapan - Tokyo
- Senior AI Conversation DesignerFull-timeHybridGermany - Remote
- Accountant ManagerFull-timeWork from OfficeUSA - Hoboken, NJ; USA - Sandy, UT
- Software Engineer, CXFull-timeHybridIndia - Pune
- Sr Software Engineer (Java & AI-Driven Development)Full-timeHybridUSA - Richardson, TX
- Software Engineer – Java, Angular, AWSPremiumFull-timeHybridUSA - Sandy, UT
- Software Engineer (Java & AI-Driven Development)PremiumFull-timeHybridUSA - Richardson, TX
- AI EngineerPremiumFull-timeHybridNetherlands - Alkmaar