Location
Headquarters: Berlin, Berlin, Germany, Europe
Region: Berlin
Country: DE
Continent: Europe
About
Parloa is an AI agent management platform for contact centers that orchestrates the lifecycle of AI agents to handle high-volume, high-stakes customer interactions. The platform enables design, testing, scaling, security, and integrations to automate conversations across multiple channels, improving speed, accuracy, and consistency as businesses grow. It targets industries such as financial services, utilities, ecommerce and retail, healthcare, media and entertainment, and information technology, providing solutions for scheduling, refunds, order inquiries, and support workflows. Based on its messaging and resources, Parloa positions itself as a global solution for scalable, compliant, and customer-centric contact center operations.
Parloa provides an AI agent management platform for enterprise contact centers, enabling the design, testing, and deployment of autonomous AI agents. The solution automates customer interactions across phone, chat, and messenger channels using large language models to improve efficiency and consistency. It targets sectors such as financial services, healthcare, and retail, ensuring compliance and
Parloa GmbH
2018
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
Series C
91900000
1m-10m
private
Investors
Founders
Malte Kosub
Stefan Ostwald
Leadership
Malte Kosub — Co-Founder and Chief Executive Officer
Moritz Kröger — Head of Forward Deployed Engineering
Chris Silver — Chief Revenue Officer
Latane Conant — Chief Marketing Officer
Maik Hummel — Head of AI Strategy
Stefan Ostwald — Co-Founder and Managing Director
Csaba Tamas — Chief Product Officer
Technology Stack
Products
AI Agent Management Platform: A platform to create, manage, and deploy AI agents for automating customer interactions across phone, chat, and messaging channels in contact centers.
Real-Time Translation: A service that provides live translation and AI-assisted response suggestions to enable multilingual conversations between agents and customers.
Funding rounds
Series B · (2024-04-23)
Series A · (2023-03-29)
Seed Round · (2022-05-11)
Connect
Connect
Open positions(4)
- Senior Forward Deployed Engineer (France)Full-timeWork from OfficeFrance; Paris
- Senior Forward Deployed Engineer (Spain)Full-timeWork from HomeMadrid; Remotely in Spain
- Production DesignerPremiumFull-timeWork from OfficeNew York Office115,000–145,000 / Year
- Principal Security EngineerFull-timeWork from OfficeBerlin Office