Location
Headquarters: San Francisco, California, United States, North America
Region: California
Country: US
Continent: North America
About
Pylon is an AI-native B2B support platform designed to unify omnichannel customer interactions. It provides ticketing, chat, knowledge management, AI-assisted support, and account intelligence to help enterprise teams resolve issues faster. The solution is positioned for business customers and is based in San Francisco, offering integrations and resources across documentation, help center, and customer portals.
Pylon is an AI-native customer support platform designed for B2B companies to unify omnichannel interactions. It provides ticketing, chat, knowledge management, and account intelligence to help enterprise teams resolve issues faster. The solution integrates with tools like Slack and Microsoft Teams to streamline post-sales operations.
Pylon Labs, Inc.
2022
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
Series B
20200000
1m-10m
private
Investors
Founders
Advith Chelikani
Marty Kausas
Robert Eng
Leadership
Technology Stack
Products
Unified Inbox: A centralized platform to manage support tickets from multiple communication channels including Slack, Microsoft Teams, Discord, email, and chat.
AI Agents for B2B Support: AI-powered agents that automate ticket pre-work like routing, clarifying questions, and fetching customer context for B2B support workflows.
Knowledge Base: A system to create, manage, and version support articles and collections for customer self-service and internal use.
Customer Portal: A platform for customers to access support resources, submit tickets, and interact with support teams through multiple channels.
Workflows: Tools to automate business processes in support using triggers, macros, and runbooks to streamline responses and actions.
AI Article Copilot: An AI tool that drafts support articles automatically based on resolved issues to assist knowledge base creation.
Funding rounds
Series B · $31M · (2025-08-20) · Lead: Andreessen Horowitz,Bain Capital Ventures
Series A · $17M · (2024-08-28) · Lead: Andreessen Horowitz
Seed · $3.2M · (2023-07-11) · Lead: General Catalyst
Connect
Connect
Open positions(6)
- Software Engineer, AIPremiumFull-timeWork from OfficeSan Francisco180,000–250,000 / Year
- Software Engineer, InternInternshipWork from OfficeSan Francisco
- Software Engineer, InfrastructureFull-timeWork from OfficeSan Francisco180,000–250,000 / Year
- Software Engineer, ProductPremiumFull-timeWork from OfficeSan Francisco180,000–250,000 / Year
- Software Engineer, SecurityFull-timeWork from OfficeSan Francisco180,000–250,000 / Year
- Software Engineer, New GradPremiumFull-timeWork from OfficeSan Francisco150,000–180,000 / Year