Location
Headquarters: Colorado Springs, Colorado, United States, North America
Region: Colorado
Country: US
Continent: North America
About
Quantum Metric is a real-time digital analytics platform focused on optimizing customer experiences across web and mobile channels. The company provides automated data capture, session replay, user analytics, and machine learning-driven insights to uncover friction and opportunities in the customer journey. It serves enterprises across industries worldwide, with a focus on retail, travel, financial services, telecom, healthcare, and gaming, and is headquartered in Colorado Springs, Colorado, USA.
Quantum Metric provides a real-time digital analytics platform that captures user behavior data through session replay and automated data collection. The company helps enterprise customers in retail, financial services, and other sectors optimize web and mobile customer experiences by identifying friction points and prioritizing product improvements.
Quantum Metric, Inc.
2015
for_profit
active
Industries
Primary Industry: Software
Categories
Funding & Financials
Series B
$251M
private
Investors
Founders
Mario Ciabarra
Leadership
Mario Ciabarra — Founder & CEO
Glenn Trattner — Chief Operating Officer
Efrat Ravid — Chief Marketing Officer
Mark Treschl — Chief Customer Officer
Adam Dille — SVP Product and Engineering
Derrek Young — Director of Solutions Engineering
Helena Day Christianson — Chief People Officer
Technology Stack
Products
Quantum Metric Digital Analytics Platform: A platform that captures and analyzes digital customer interactions across web, mobile, and other channels to identify friction points and quantify business impact in real time.
Felix AI: An AI-powered tool that analyzes digital customer behavior to quickly identify friction points and optimize user experiences without manual session review.
Customer Journey Analytics: A tool that analyzes customer interactions across multiple channels and touchpoints over time to understand behavior, segment users, and optimize journeys.
Product Analytics: Simplified analytics tools that automatically capture behavioral and technical data to help teams prioritize, optimize, and resolve digital product issues.
Experience Analytics: Analytics focused on detecting user friction and providing session replay to help teams address customer experience issues in real time.
Web Analytics: A solution providing real-time monitoring, friction detection, and optimization of web digital experiences with session replay and impact quantification.
Funding rounds
Series B · $200M · (2021-01-07) · Lead: Insight Partners
Debt Financing · $25M · (2020-10-07)
Series A · (2020-01-28)
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