Location
Headquarters: Antwerp, Antwerpen, Belgium, Europe
Region: Antwerpen
Country: BE
Continent: Europe
About
TOPdesk provides IT service management and enterprise service management software designed to help busy service teams handle incoming requests, automatically assign tasks to the right staff, and provide visibility into work in progress. The solution includes incident, change, and asset management, a knowledge base, self-service portals, and dashboards to monitor performance. It serves organizations across multiple industries with a focus on improving service delivery and customer experience, particularly in IT, facilities, and public sector settings, and operates internationally with content available in German and other languages.
TOPdesk provides enterprise service management software that helps service teams handle incoming requests, assign tasks, and monitor performance. Its platform includes incident, change, and asset management tools, serving organizations in IT, facilities, and public sectors. The company operates internationally with a focus on improving service delivery and customer experience.
TOPdesk Nederland BV
1993
for_profit
active
Industries
Primary Industry: Business Services
Categories
Funding & Financials
Private Equity
215200000
50m-100m
private
Investors
Founders
Frank Droogsma
Wolter Smit
Leadership
Technology Stack
Products
Tickets: A system to categorize, prioritize, and assign incoming service requests automatically to appropriate agents for handling.
Knowledge Management: A knowledge base to capture and share resolved ticket information to avoid redundant work and support complex issue resolution.
Reports and Dashboards: Tools providing clear overviews of key performance metrics to identify bottlenecks and areas for improvement in service delivery.
Self Service: A platform for end users to submit tickets, access FAQs, and check request status anytime without direct agent interaction.
Asset Management: A system to track and manage organizational assets, their usage, relationships, and impact on services.
API and Integrations: A set of APIs and integration options to connect TOPdesk with other tools and automate service management processes.
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