Verint Systems
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Location
Headquarters: Melville, New York, United States, North America
Region: New York
Country: US
Continent: North America
About
Verint is a customer engagement company focused on CX automation, offering an open CCaaS platform and AI-powered bots to help brands automate customer experiences. The company enables omnichannel interactions, workforce engagement, and analytics to improve service quality and ROI across industries worldwide. It positions itself as a leader in AI-driven customer experience solutions with a global presence including the DACH region and headquarters in Melville, New York.
Verint Systems provides customer engagement and cyber intelligence solutions, primarily through its open contact center as a service (CCaaS) platform and AI-powered automation tools. Its customer engagement software supports omnichannel interactions, workforce optimization, and analytics for enterprises in financial services, healthcare, and government. The company also offers digital forensics an
Verint Systems Inc.
1994
for_profit
active
Industries
Primary Industry: Business Services
Categories
Funding & Financials
Public Company
587000000
200m-1b
private
NASDAQ:VRNT
nasdaq
Investors
Founders
Dan Bodner
Leadership
Andrew D. Miller — Member of the Board of Directors and Audit Committee
Nancy Porte — Vice President Global Customer Experience
Heather Richards — VP Product Strategy and GTM, KM
Douglas Robinson — Chief Financial Officer
Mike Hare — Enterprise Account Executive
Peter Fante — Chief Administrative Officer
Technology Stack
Products
Verint Open Platform: A cloud-native open platform designed to increase customer experience automation and deliver AI business outcomes in contact centers.
Verint Intelligent Virtual Assistant (IVA): An AI-driven virtual assistant that provides personalized self-service across voice and digital channels to contain customer interactions and improve agent capacity.
Verint Coaching Bot: An AI-powered bot that provides real-time, non-disruptive guidance to agents to improve performance and customer outcomes during interactions.
Verint Interaction Wrap-Up Bot: A generative AI bot that automatically creates call summaries at the end of interactions to reduce after-call work for agents.
Verint Knowledge Automation Bot: An AI bot that delivers curated knowledge to agents by summarizing search results from multiple knowledge sources into a single, easy-to-consume answer.
Verint TimeFlex Bot: An AI bot that enables agents to make unlimited schedule changes autonomously, improving scheduling flexibility and reducing attrition.
Funding rounds
Acquired · (2025-08-25)
Post Ipo Equity · $13M · (2025-05-28)
Post Ipo Equity · $200M · (2020-05-07)