Operating within the Conversational Banking team in Customer Servicing, you’ll contribute to the development and operation of Nationwide’s Amazon Connect contact centre platform, helping to deliver seamless, high-quality member interactions. You’ll act as a senior engineer within your squad, providing technical leadership, shaping designs and supporting the development of other engineers while collaborating closely with Product Owners, Scrum Masters and wider engineering communities. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.  For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to [hybrid working here](https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you). Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to [hybrid working here](https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you). If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. ### Responsibilities What you’ll be doing You will lead the design and delivery of robust AWS-based solutions, ensuring alignment with Nationwide standards and best practice while producing clear, high-quality technical designs (HLD/LLD) for both AWS infrastructure and software components. You will contribute to the development and continuous improvement of Nationwide’s Amazon Connect platform and support integration with chat and conversational banking services. Working with internal and external stakeholders to evolve the platform in line with business needs will be a key part of this role. About you As a minimum requirement, you’ll have: - Hands-on experience with AWS (e.g. compute, networking, security, observability, integration patterns) - Proven experience designing and documenting technical solutions (software and cloud-based) - Experience working in Agile delivery environments - Understanding of engineering best practices (e.g. CI/CD, automation, monitoring, resilience) - Experience supporting and maintaining live services - Experience with Amazon Connect and/or contact centre technologies - Experience working with conversational/chat platforms Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: - Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind - Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand - Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development - Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. ### Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: - 25 days holiday, pro rata - Access to private medical insurance - A highly competitive pension to help you build a strong foundation for retirement - Access to an annual performance-related bonus - Training and development to help you progress your career - A great selection of additional benefits through our salary sacrifice scheme - Life assurance to provide peace of mind for you and your loved ones in the event of your death - Wellhub – access to a range of free and paid options for health and wellness - Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Please note that should you be successful in securing this role, the job title on our internal systems will be Engineer E2.