Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AWS Architecture Good to have skills : DNS & Load Balancing, Firewall & Security Gr Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and supports continuous improvement efforts to enhance overall service quality and reliability. Roles & Responsibilities: Key Responsibilities Provide L2/L3 support for AWS networking components including VPCs, subnets, route tables, NAT Gateways, endpoint, DNS, VPN, R53, WAF and Internet Gateways Manage and troubleshoot hybrid connectivity (Site-to-Site VPN, Client VPN, Direct Connect) Configure and maintain network access controls using Security Groups and NACLs Monitor and resolve network performance issues such as latency, packet loss, and connectivity failures Manage DNS services using Route 53 (public and private hosted zones) and resolver rules Support load balancing solutions (ALB/NLB) to ensure application availability Implement network monitoring and logging using CloudWatch, VPC Flow Logs, and CloudTrail Automate network provisioning and configurations using Terraform or CloudFormation Perform incident, change, and problem management for network-related issues Maintain documentation for network architecture and operational procedures Collaborate with cross-functional teams to support application deployments and infrastructure changes Technical Skills & Experience Strong hands-on experience with: o Amazon VPC, IPAM, Subnetting, CIDR planning o Route Tables, Internet Gateway, NAT Gateway o Transit Gateway, VPC Peering, PrivateLink o Route 53 (DNS management), hosted zones o Endpoint and resolver rules o Elastic Load Balancers (ALB/NLB) o Direct Connect and VPN solutions o WAF and relevant best practices Experience with CloudWatch, VPC Flow Logs, and monitoring tools Proficiency in Terraform or CloudFormation for Infrastructure-as-Code Solid understanding of TCP/IP, DNS, HTTP/HTTPS, and networking fundamentals Professional Skills Strong analytical and troubleshooting abilities Ability to manage incidents and work in a 24/7 support environment (on-call/shift) Effective communication and collaboration skills Proactive approach to performance optimization and issue prevention Professional Attributes: Good analytical and troubleshooting skills with the ability to think logically through a problem. Must have the initiative, tenacity and commitment to see problems through to resolution, Ability to work in shift patterns and provide out of hours On-Call support. collaborate with other team members to develop automation strategies and deployment processes. Education Qualification: Graduate Mandatory Certification: AWS Optional Certification: ITIL, Linux, Virtualization, Networking, Additional Information: - The candidate should have minimum 5 years of experience in AWS Architecture. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. 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