The Customer Success Services (CSS) is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers. Global Expertise Center Engineers (GEC) provide support in the continuous operational improvement of Oracle environments. GEC Engineers do this by leveraging Oracle’s support-based intellectual property and customers’ experiences throughout their involvement with Oracle’s technologies. Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation; management and use of Oracle technologies. B.E./B.Tech. with 6 to 18 months of relevant professional experience (Training and Internship exclued) - Demonstrates good communication, customer management, customer engagement and project management skills. - Technical aptitude: Has a basic understanding of application, middleware, hardware and/or Cloud technologies, and curiosity in cloud technology concepts such as Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security and Oracle Cloud infrastructure. Fluency in English. - Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures. Able to demonstrate time management. Goal oriented individual. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products a plus but not necessary. Professional demeanor. Availability to work in scheduled out of hours operations when required ### Responsibilities IC1 ### Qualifications - ### About the Company Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.