Job Description and Responsibilities IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group. In this role, you will be responsible for providing unparalleled service to IBKR’s advisor clients including wealth/asset managers, hedge funds, and family offices. Our mission is to build deep, long-term relationships and provide a seamless client experience as we continuously expand our global product and service offerings. Key responsibilities: • Resolve technical, account, and trade-related enquiries via email, telephone, and web ticket• Take ownership of and escalate issues to relevant stakeholders across functional groups and regions• Assist clients with the entire investment lifecycle including but not limited to cash and position transfers, corporate actions, margin calculation, and statement reconciliation• Ad hoc projects and assignments – e.g. client outreach, platform training, market research Qualifications Core competencies: Exceptional relationship management, interpersonal, and organizational skills Excellent command of written and spoken English (Mandarin is a strong plus) Ability to think critically and reason about complex systems and processes Familiar with a variety of asset classes – e.g. Stocks/ETFs, Options, Bonds, FX, Funds, Futures, Crypto Requirements: Undergraduate degree At least 1-2 years prior experience at a wealth/asset management firm, family office, or other financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered) Holder of SFC licenses for RA Type 1, 2, and 3, or ability to obtain within 90 days of joining Company Benefits Competitive Salary, annual performance-based bonus and stock grant Excellent health and welfare benefits including medical, dental, specialist and in-patient Competitive package of Annual Leave Daily lunch ordered in house with fully stocked kitchen Great work life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with growing local presence Hybrid work arrangement role permitting.