## Job Description Sutherland is seeking a detail-oriented and reliable person to join us as an Associate Manager - HR Shared Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Duties and Responsibilities: - Respond to complex employee and manager queries related to the employee lifecycle and post-separation - Lead and support HR operational activities, ensuring accurate and timely service delivery - Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations - Monitor team performance, workflows, and service levels, driving continuous improvement - Coach and support team members, sharing knowledge and best practices - Analyze reports and identify opportunities to improve HR processes - Support HR projects and perform additional tasks as required - Maintain employee records, confidentiality, and compliance with company policies and NDA ## Qualifications - Respond to complex employee and manager queries related to the employee lifecycle and post-separation - Lead and support HR operational activities, ensuring accurate and timely service delivery - Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations - Monitor team performance, workflows, and service levels, driving continuous improvement - Coach and support team members, sharing knowledge and best practices - Analyze reports and identify opportunities to improve HR processes - Support HR projects and perform additional tasks as required - Maintain employee records, confidentiality, and compliance with company policies and NDA ## Additional Information - Additional health and life insurance coverage - Generous annual leave - Food vouchers and various discounts - Competitive salary and clear career progression - World-class on-the-job training - Work in a cozy office