Accenture is ServiceNow’s largest professional services partner with over 10000+ resources globally. Accenture ServiceNow Global Practice is responsible to build, sell and deliver solutions that are based on ServiceNow products (IT, Security, HR, Customer Service and Intelligent Applications). Our portfolio encompasses the selling of the ServiceNow products, the implementation of the solution and its long-term maintenance/management (Application Management Services). Accenture is looking for experienced BMC Helix/Remedy Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix/Remedy solutions that meet our clients' unique needs. The ideal candidate will have a strong background in IT service management and a deep understanding of the BMC Remedy and BMC Helix platforms. Key Responsibilities: • Solution Development: Design, develop, and implement BMC Helix/Remedy applications and solutions tailored to client specifications and business requirements. • Integration: Integrate BMC Helix/Remedy with other enterprise systems and third-party applications to ensure seamless operations and data flow. • Customization: Customize BMC Helix/Remedy modules, workflows, and user interfaces to enhance usability and meet specific business needs. • Technical Support: Provide technical support and troubleshooting for BMC Helix/Remedy applications, ensuring timely resolution of issues and minimal disruption to business operations. • Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides. • Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget. Required: - 3–5 years in BMC Helix/Remedy development (design, customization, integration). - Proficiency in AR System, Atrium CMDB, ITSM Suite, and Smart IT. - Strong Java, JavaScript, and SQL programming skills. - Excellent problem-solving and troubleshooting abilities. - Working English proficiency. Preferred: - Experience with cloud ITSM solutions and SaaS platforms. - Knowledge of ITIL framework and IT service management practices. - Familiarity with agile methodologies. - Experience with tools like ServiceNow or Cherwell. - BMC Certified Professional (BCP), Certified Expert (BCE), or Remedy Administrator certification. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. #LI-EU About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at [www.accenture.com](http://www.accenture.com/) Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.