Position Overview This role is responsible for delivering high-quality software engineering support using an Agile Kanban methodology. The personnel will work closely with Product Owners and technical stakeholders to maintain, enhance, and support these applications in a secure, compliant federal environment. Key Responsibilities - Lead all development, maintenance, and enhancement activities for three complex scoped ServiceNow applications. - Design, develop, test, and implement customizations using ServiceNow best practices, including Business Rules, Client Scripts, UI Actions, Workflows, Flow Designer, Script Includes, and Transform Maps. - Maintain and enhance Angular JS frontend components and Service Portal user experiences. - Develop and maintain integrations with external library systems, MID Server processes, and other internal/external systems. - Create and customize bibliographic record interfaces and data ingestion processes using industry standards. - Provide expert support during annual ServiceNow platform upgrades and patches, including impact analysis, regression testing, and remediation. - Troubleshoot complex production issues and implement timely resolutions. - Work within formal change management, SDLC, and security processes to promote code through Development, Test, and Production environments. - Mentor client staff and ensure knowledge transfer on application architecture and custom functionality. - Contribute to agile ceremonies, backlog refinement, and delivery of production-ready code and documentation. - Ensure all deliverables meet coding standards, accessibility, security, and performance requirements. Required Qualifications - Minimum 12+ years of IT experience, with 7+ years of hands-on ServiceNow development and architecture experience. - Proven experience designing and developing complex, scoped ServiceNow applications. - Strong expertise in Angular JS, HTML, CSS, JavaScript, and Service Portal development. - Deep knowledge of the ServiceNow Customer Service Management (CSM) module. - Active Certifications(must be verifiable): - ServiceNow Certified Administrator - ServiceNow Certified Application Developer - ServiceNow Certified Implementation Specialist - ITIL v3 (or higher) - Must understand MARC and ONIX standards. Familiarity with ISO standards and conventions for ISBN, ISSN, ISNI - Strong understanding of JSON, REST APIs, XML, and MID Server architecture. - Experience working in Agile/Kanban environments with story point estimation. Preferred Qualifications - Prior experience supporting library, archival, publishing, or similar content management systems. - Experience with ServiceNow Flow Designer and Integration Hub. - Familiarity with federal records management and Controlled Unclassified Information (CUI) requirements. Security & Compliance - Must be able to successfully complete federal contractor fitness/background investigation. - Must complete annual mandatory IT Security and Records Management training. This is a remote position. # About GBTI GBTI Solutions, Inc.(GBTI) is revolutionizing how IT works, leveraging innovative and cutting edge technology to deliver time efficient, high-quality, and cost- effective business solutions to government, commercial, and non-profit clients across three continents. Since our founding in 2005, we have delivered customized solutions designed to meet each client's needs and requirements. Our innovative products, GEMS and ION each offer new insight on Human Resources and Physical Assets. GBTI works to truly understand these needs so that we can effectively solve their technical and business challenges while providing added value through a comprehensive solution approach. We deliver our solutions and products through four core practices centered upon Software Development, Data Management, Intelligent Transformation, and Research & Development (R&D): Currently, the GBTI Innovation Lab is working with leading edge technologies like Artificial Intelligence, Machine Learning, Rapid Acquisition and Blockchain for research and development. Mission StatementGBTI is revolutionizing how IT works, leveraging innovative and cutting edge technology to deliver time efficient, high- quality, and cost-effective business solutions. To achieve this mission, GBTI has adopted the following core values: - Quality – Everything we do must meet high and measurable quality standards and applicable requirements. - Responsiveness – We must listen to our clients and respond quickly to their specific and changing needs. We must respond to problems very quickly and provide timely solutions. - Care – We must care about our clients. We must care about our people. We must care about each other. We must care about the company that carries our people's dreams. - Growth – We must help our clients, our people and our company to continually grow in value and capability. - Fun – We must create a working environment such that clients have fun to work with us and our people have fun to work with each other. - Improvement – We must monitor, measure, analyze, and evaluation our operations and performance continuously to achieve continual improvement of our operations and performance As any company, GBTI often faces challenging situations and must make critical decisions. This set of core values are our guiding principles in making tough choices. This set of core values are also the foundation for our business strategy, our recruitment process, our solution methods, our management approaches, and our relationships with our clients and with our people.