Ensign is hiring ! We are seeking a hands-on Operations Engineer to manage and support enterprise endpoint environments, with a strong focus on Microsoft Intune and modern device management. The role is responsible for ensuring secure, reliable, and efficient endpoint operations across corporate devices while supporting users and business functions. **Key Responsibilities** Endpoint & Device Management - Administer and manage endpoints using Microsoft Intune and Microsoft Endpoint Manager - Manage device lifecycle including provisioning, configuration, patching, compliance enforcement, and decommissioning - Implement and maintain device configuration profiles, security baselines, and compliance policies - Support Windows, macOS, iOS, and Android enterprise environments Operations & Support - Provide Level 2/3 operational support for endpoint and mobility issues - Monitor endpoint health, performance, and security posture - Troubleshoot device enrollment, policy conflicts, patch failures, and application deployment issues - Support software packaging, deployment, and updates across managed devices - Work closely with Service Desk to resolve escalated endpoint incidents Security & Compliance - Enforce endpoint security policies including encryption, conditional access, and device compliance - Support audit and governance requirements related to endpoint management - Collaborate with cybersecurity teams on vulnerability remediation and incident response Automation & ContinuousImprovement - Develop scripts and automation to improve operational efficiency - Maintain documentation, SOPs, and knowledge base articles - Recommend improvements to endpoint architecture and device management processes Requirements - Hands-on experience with Microsoft Intune and modern endpoint management - Strong knowledge of Windows device management and Active Directory / Azure AD - Experience with Group Policy, device imaging, and patch management - Familiarity with endpoint security controls and compliance enforcement - Experience supporting enterprise mobility (MDM/MAM) - Experience with Microsoft Entra ID (Azure AD), Autopilot, and conditional access - Scripting skills (PowerShell preferred) - Knowledge of endpoint security tools (Defender, EDR solutions) - ITIL environment experience - You will be required to be on be on shift schedule. Qualifications & Experience - Diploma or Degree in IT, Computer Science, or related field - At least 2 years of experience in IT operations, endpoint management, or EUC engineering - Experience supporting enterprise-scale environments - Strong troubleshooting and problem-solving skills - Ability to manage incidents under SLA-driven environments - Good stakeholder communication skills - Detail-oriented with strong operational discipline - Good to have certifications with Microsoft Endpoint Administrator Associate, ITIL Foundation