- Design, develop and maintain document templates in an OMS / CCM environment - Create layouts aligned with corporate design (CI/CD) standards - Clarify document requirements with business stakeholders and translate them into solutions - Work with structured data (e.g., XML) for document generation and formatting - Support operations and continuous improvements (BAU) - Hands-on experience in Customer Communications Management (CCM), document composition, template development, or Output Management solutions (e.g., Quadient Inspire, Papyrus, OpenText Exstream, Smart Communications, etc.) is strongly preferred - Alternatively, software engineering experience combined with hands-on exposure to XML, XSLT, document generation, templating, PDF/AFP processing, data transformation, or similar technologies - Familiarity with structured data formats (e.g., XML, JSON, PDF, AFP) and document generation processes - Strong analytical skills, attention to detail and a structured way of working - Experience in financial services (banking/insurance) is advantageous but not mandatory - Very good English skills (written and spoken); German is a plus (for collaboration with teams and management in Switzerland)