## Overview ## FCDC Employee Benefits Summary - Medical, Dental, Vision and Behavioral Health, and Prescription Drug Coverage - Employee Assistance Program - Disability and Life Insurance - Ohio Public Employees Retirement System (OPERS) - Deferred Compensation - Generous Paid Time Off Accrual - 11 Paid Holidays - Tuition Reimbursement - Company-Paid Training and Development - Commuter Program The Franklin County Data Center is an Equal Opportunity Employer. ## Description \\\ IMPORTANT \\\ You must be eligible to work in the U.S. without sponsorship (U.S. citizens or green card holders only). You must live within commuting distance of downtown Columbus, OH. Organization Summary FCDC provides cost-effective, business-driven, collaborative, and secure IT services and solutions to public service agencies throughout Ohio’s most dynamic county. Our goals are simple but expansive: to be the most trusted enterprise technology service provider for Franklin County and a national leader in digital government services. Every day the FCDC team empowers local government departments, agencies, teams, and nonprofits to deliver top-notch services to residents and businesses in central Ohio, and we take pride in the work they accomplish with our support. ## Job Summary Endpoint Engineers play a critical role in architecting and caring for the digital experience of Franklin County employees. They continuously research, design, deploy, administer, monitor, and collaboratively support complex end user hardware-and-software solutions (endpoints) that put the power of modern technologies into the hands of thousands of colleagues every day, each of whom plays a role in delivering vital public services to central Ohio residents. Our best Endpoint Engineers think deeply about how our end users experience their PCs, smartphones, and other tech at their fingertips—not just how those devices are configured technically. Our Engineers manage endpoint features and lifecycles with tools like Microsoft Intune, but the “north star” for this role is to continuously answer this question: Does this technology make someone's workday easier, faster, and less frustrating? If you believe Microsoft, Apple, and Google products—out of the box—are just not ready for normal users, and you’re ready to actively partner with our Help Desk team, our Security team, and our customers to build a better user experience, then this is the job for you. This is the “it just works” team, ensuring our public servants get trustworthy digital Swiss Army knives they can use intuitively anywhere, anytime. | Position Details | Level 1 | Level 2 | Level 3 | | :--- | :--- | :--- | :--- | | Title | Endpoint Engineer 1 | Endpoint Engineer 2 | Endpoint Engineer 3 | | Role Summary | Supporter | Administrator | Architect / Project Manager / Mentor | ## Requirements ## Essential Duties and Responsibilities To perform this job successfully, Endpoint Engineers must be able to carry out each essential duty in a reliable and user-focused manner. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The following responsibilities apply to all Endpoint Engineer levels (1, 2, and 3): - Support Windows client environments—including device configuration, Group Policy consumption, and Active Directory user/device object management—while maintaining readiness to assist with additional operating systems as they are adopted. - Assist with Microsoft 365 application management and troubleshooting (Teams, OneDrive, SharePoint), Azure AD groups and permissions, and endpoint-related Enterprise Mobility Suite features in collaboration with peer teams. - Use and maintain endpoint management tools such as Intune, Autopilot, SCCM, and MDM solutions in partnership with Enterprise Support and Security teams. - Plan, schedule, and communicate client-impacting upgrade or maintenance events, ensuring coordination with application owners and users. - Help produce documented testing and integration plans for onboarding new client systems, applications, and services. - Follow established change management procedures for all client-related deployments, fixes, and configuration updates. - Create and maintain clear documentation for endpoint processes, build steps, configuration standards, and client-related cloud workflow diagrams. - Stay current on industry trends and emerging endpoint technologies that support modern device management. - Identify opportunities to improve device performance, user experience, productivity tools, and endpoint service efficiency. - Ensure endpoint operations align with regulatory requirements, audit standards, and organizational policies. - Monitor M365 and related client applications for issues, outages, degraded performance, and functional impacts. - Participate in ITIL-based incident management and limited on-call rotations, providing user-focused troubleshooting, escalation, and resolution during regular and after-hours support. - Directly encourage professional and skills development in junior engineers and analysts and support cross-training efforts. Endpoint Engineers must also collaborate with a variety of FCDC teams, including: - IT leadership and architecture teams to align endpoint strategies with broader FCDC initiatives, and to provide input on device-related policies, standards, and roadmaps. - Support teams on equipment lifecycle activities, including device provisioning, refresh planning, and retirement workflows. - Financial Services for vendor evaluations, hardware and software procurement, contract renewals, and coordinating third-party service engagements. - Server, Storage, and Cloud teams on client-related integrations, without owning server/network infrastructure. - Third-party vendors to assist with device support, hardware services, application updates, and endpoint-focused projects. - Project Managers and internal clients to support system upgrades, client-side maintenance tasks, technical debt remediation, and project planning activities—including work breakdown details, labor hour estimates, and technical requirements. - All other FCDC technical and service delivery teams to ensure smooth cross-functional operations and a consistent, user-focused technology experience. - All other duties as assigned. ## Key Technologies |

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  Windows 11 configuration and troubleshooting

  
  
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  Endpoint provisioning and update management

  
  
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  Support for Teams, OneDrive, and other productivity tools

  
  
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  Device health monitoring and performance tuning

  
  
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  App packaging and deployment (MSI/MSIX/Win32)

  
  

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  Hardware and peripheral troubleshooting

  
  
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  PowerShell scripting for endpoint tasks

  
  
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  Advanced client-side issue diagnosis and root cause analysis

  
  
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  Remote support tools and user assistance

  
  
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  Software catalog management and version control

  
  

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  Knowledge of accessibility features and user accommodations

  
  
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  End-to-end device lifecycle (deploy, maintain, retire)

  
  
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  Client-side printing troubleshooting

  
  
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  Software and OS usability support to improve overall end-user experience

  
  

| | :--- | :--- | :--- | In addition to building and maintaining these key platforms, Endpoint Engineer Engineers must collaborate heavily with other teams, including network, security, infrastructure, compliance, financial, application development, database management, helpdesk, project management, analytics, and Partner Experience Managers (PXM) across FCDC and our clients. | Performance Requirements | Endpoint Engineer 1 | Endpoint Engineer 2 | Endpoint Engineer 3 | | :--- | :--- | :--- | :--- | | Technical Skills |

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  Strong basic IT troubleshooting skills.

  
  
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  Solid ticketing skills to document incidents and communicate status with end users.

  
  
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  Ability to develop user-focused instructions or documentation.

  
  
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  Beginner PowerShell commands.

  
  
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  Follow established change management procedures.

  
  
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  Demonstrates a foundational understanding of core infrastructure components such as DNS, DHCP, file and print services, backup concepts, and email systems, including how these services interact within an enterprise environment.

  
  
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  Perform basic endpoint management tasks by setting up Windows devices, resolving common PC issues, and applying standard configurations using established tools and documented procedures.

  
  
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  Support Intune-specific activities by enrolling devices, applying compliance and configuration policies, and assisting with routine application deployments within the platform.

  
  

| All items from Level 1, plus…

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  Hands-on expertise with Intune, M365, and Copilot, with the ability to configure, support, and troubleshoot endpoint-related services.

  
  
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  Hands-on administration of endpoint management platforms - including Intune, Autopilot, SCCM, and MDM to manage device compliance, configuration profiles, application deployments, and OS update processes.

  
  
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  Plan, coordinate, and execute system upgrades, endpoint deployments, and feature rollouts using established change management practices.

  
  
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  Intermediate skills with PowerShell commands and scripting.

  
  
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  Create clear and comprehensive documentation, including configurations, processes, build steps, and lifecycle standards.

  
  
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  Perform advanced endpoint troubleshooting with a proven ability to diagnose device, OS, application, and configuration issues.

  
  
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  Work with county-supported platforms, including Active Directory, Group Policy, SCCM, Intune, and related integrations.

  
  
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  Provide cross-training and mentorship to junior engineers and other staff.

  
  
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  Develop insights, recommendations, and improvements that enhance endpoint reliability, user experience, and operational efficiency.

  
  
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  Maintain strong attention to detail, thoughtful planning practices, and effective collaboration across a diverse device fleet and user community.

  
  

| All items from Levels 1 and 2, plus…

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  Demonstrate expert-level, hands-on proficiency for endpoint engineering competencies, including advanced administration of Intune, Autopilot, SCCM, Azure AD, Active Directory, and Group Policy.

  
  
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  Apply wide-ranging infrastructure and endpoint engineering skills to plan, lead, and execute complex upgrades, deployments, and modernization efforts, including identifying risks, technical debt, and long-term lifecycle needs.

  
  
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  Develop and maintain county-wide endpoint architecture plans and technology roadmaps covering device platforms, cloud-managed endpoints, monitoring, disaster recovery considerations, and related client-focused solutions.

  
  
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  Produce detailed cost estimates for hardware, software, maintenance, and support agreements over the roadmap period, supporting long-term budget planning and procurement strategies.

  
  
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  Act as a solo project manager when required, coordinating internal and external resources to deliver unified timelines, milestones, and outcomes for endpoint initiatives.

  
  
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  Assume leadership roles in projects by guiding technical direction, coordinating efforts across teams, and ensuring successful delivery of endpoint-related solutions.

  
  
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  Serve as an informal leader within the team by setting technical direction, providing guidance, promoting knowledge-sharing, and reinforcing best practices.

  
  
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  Mentor junior engineers and analysts by sharing hands-on expertise, coaching on standards, and supporting professional development and cross-training opportunities.

  
  
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  Deliver presentations, demonstrations, and training sessions on new or current technologies to peers, leaders, and broader county teams.

  
  
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  Engage in strategic thinking and contribute to long-term planning efforts, aligning endpoint initiatives with broader organizational and county goals.

  
  
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  Maintain awareness of evolving industry trends, emerging technologies, and changing strategic priorities to keep endpoint architecture and roadmaps current and relevant.

  
  

| | Language and Presentation Abilities |

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  Ability to read, analyze, and interpret general technical documentation.

  
  
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  Ability to effectively respond to standard requests from end users and peers.

  
  
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  Ability to write clear technical documentation for end users, peers, and client IT contacts.

  
  

| All items from Level 1, plus…

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  Ability to prepare and present technical concepts and information to FCDC technical and business peers and client IT contacts.

  
  

| All items from Levels 1 and 2, plus…

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  Ability to prepare and present technical and IT strategic concepts and information to client decision-makers and industry peers (i.e., at local, regional, or national conferences).

  
  

| | Physical Demands | The physical demands described here represent those required to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities.

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  Employees are regularly required to sit and talk or hear, sometimes for an entire workday.

  
  
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  Employees are frequently required to use their hands to finger, handle, or feel and reach with their hands and arms.

  
  
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  Employees are often required to stand, walk, stoop, kneel, crouch, and/or crawl.

  
  
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  Employees must occasionally lift and/or move up to 50 pounds, often without assistance.

  
  
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  Employees must have vision abilities, including adjusting focus and viewing computer screens for entire workdays while creating or consuming detailed information.

  
  

| | Qualifications | | | | :--- | :--- | :--- | | Position | Endpoint Engineer 1 | Endpoint Engineer 2 | Endpoint Engineer 3 | | Education

Relevant work experience years can be converted to formal education years at a ratio of 2:1 (for example, 2 years relevant work = 1 year of formal education). | Preferred: 2-year (Associate) degree or higher


Required: High school diploma | Preferred: 4-year (Bachelor) degree or higher, preferably in computer science or related field


Required: 2-year (Associate) | Preferred: 4-year (Bachelor) degree or higher, preferably in computer science or related field


Required: 4-year (Bachelor) degree | | Work Experience

General IT support and/or system administration work experience years can be converted to engineering experience years at a ratio of 4:1 | Preferred: 2+ years hands-on administration and/or engineering experience in an environment of 100+ users, including Active Directory, Windows PCs, direct end-user support and troubleshooting, with some exposure to modern endpoint management tools such as Intune.


Required: 1+ years hands-on infrastructure support experience in an environment of 50+ users including Active Directory, Windows PCs, and direct end-user support and troubleshooting, with basic familiarity to Intune or similar endpoint management systems. | Preferred: 4+ years hands-on administration and engineering experience in an environment of 400+ users, including Active Directory, Windows PCs, and cloud services; experience must include participating in major system upgrades or deployments, documenting key systems, and providing end-user support, with hands-on administration of endpoint tools such as Intune and SCCM


Required: 3+ years hands-on infrastructure administration and engineering experience in an environment of 250+ users including Active Directory, Windows PC, and cloud services; experience must include participating in maintenance or deployments and direct support activities, with practical experience administering Intune or similar endpoint management platforms. | Preferred: 7+ years hands-on administration and engineering experience in an of 1000+ users including Active Directory, Windows PCs, and cloud services; experience must include leading major upgrades, planning systems architecture, mentoring others, and resolving complex infrastructure issues, with advanced expertise in enterprise endpoint management using Intune or comparable platforms


Required: 5+ years hands-on infrastructure administration and engineering experience in an environment of 500+ users including Active Directory, Windows PCs, and cloud services; experience must include leading major deployments, documenting key systems, mentoring junior engineers, and solving complex issues, with strong experience configuring and managing Intune in a large-scale environment. | | Certification | Preferred: One or more relevant and recent IT certifications from major manufacturers and/or testing services, i.e., CompTIA, Microsoft, Dell, or similar certifications.


Required: None | Preferred: Two or more relevant and recent engineering certifications from major manufacturers, i.e., CompTIA, Microsoft, Dell, or similar at the endpoint level.


Required: At least one relevant certification, acquired or renewed within last 5 years. | Preferred: Two or more relevant and recent engineering certifications from major manufacturers, i.e., CompTIA, Microsoft, Dell, or similar at the endpoint level.


Required: At least two relevant certifications, acquired or renewed within last 5 years. | | Intellectual Abilities | Intellectual Abilities | | :--- | :--- | | Decision Making and Problem Solving |

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  Makes sound, well-informed, and objective decisions in a timely manner.

  
  
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  Compares data, information, and input from a variety of sources to draw conclusions; takes action that is consistent with available facts, constraints, and probable consequences.

  
  
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  Applies both rational and creative processes to identify unknown root causes of problems.

  
  
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  Based on the situation, decides best course of action, implements the solution, and follows-up to see how it’s working.

  
  
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  Calculates and evaluates the long-term consequences of a decision.

  
  

| | Communication |

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  Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message and invites response and feedback.

  
  
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  Keeps others informed as appropriate.

  
  
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  Demonstrates effective written and verbal skills.

  
  
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  Uses keen active listening skills to gather and validate information, to build trust, and enhance collaboration.

  
  

| | Social Skills | Endpoint Engineer 1 | Endpoint Engineer 2 | Endpoint Engineer 3 | | :--- | :--- | :--- | :--- | | Social Skills | Endpoint Engineer 1 | Endpoint Engineer 2 | Endpoint Engineer 3 | | :--- | :--- | :--- | :--- | | Trust Development |

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  Gets along with others.

  
  
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  Acts with dignity and integrity.

  
  
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  Earns and maintains trust and support of peers and leaders across the organization for technical and process ideas and solutions.

  
  
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  Designs solutions that earn trust with end users.

  
  

| All items from Level 1, plus…

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  Earns and maintains trust and support of peers within the organization for technical solutions.

  
  
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  Builds trust with client IT, project, and support contacts.

  
  

| All items from Levels 1 and 2, plus…

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  Earns and maintains trust and support of leaders across the organization for technical ideas and solutions.

  
  
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  Builds trust with client leaders.

  
  

| | Self and Stress Management |

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  Maintains effective performance under pressure; handles stress in a manner that is acceptable to others and to the organization.

  
  

| All items from Level 1, plus…

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  Stays calm and even-tempered when handling crises, stressful situations, continuous change, or unexpected developments.

  
  
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  Handles increased pressure and growing responsibilities.

  
  

| All items from Levels 1 and 2, plus…

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  Rapidly recovers from difficult situations; deals constructively with adversity.

  
  
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  Acts as a settling or calming influence in a crisis.

  
  

| | Teamwork |

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  Works effectively in a team environment to accomplish organizational goals.

  
  

| All items from Level 1, plus…

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  Participates as an active and contributing member of project and cross-functional teams aligned with organizational goals.

  
  
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  Actively shares information via documentation, project updates, and occasional team presentations.

  
  
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  Highlights team accomplishments and ensures credit is distributed broadly across the team.

  
  

| All items from Levels 1 and 2, plus…

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  Helps create and maintain strong morale and a feeling of belonging in his/her team.

  
  
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  Acts as if "true success" is the success of the whole team.

  
  

| | Conflict Management |

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  Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.

  
  
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  Steps up to conflicts and sees them as opportunities.

  
  
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  Finds common ground and achieves cooperation without disruption to workflows or interpersonal relationships.

  
  

| | Inclusion |

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  Values an inclusive organization where the differences of all people are respected, valued and utilized towards achieving common goals.

  
  
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  Respects and relates well to people from varied backgrounds, understands diverse worldviews, and is sensitive to group differences; sees diversity as an opportunity, respectfully challenges bias and intolerance.

  
  
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  Supports equal and fair treatment.

  
  

| | Drive | Endpoint Engineer 1 | Endpoint Engineer 2 | Endpoint Engineer 3 | | :--- | :--- | :--- | :--- | | Work Ethic | Does what it takes to get the job done; puts in extra hours as needed to ensure support tasks are complete and fully documented. | Does what it takes to get the job done; puts in extra hours as needed to ensure day-to-day administration and project tasks are complete, documented, and status is clearly communicated | Does what it takes to get the job done; puts in extra hours as needed to ensure designs are detailed and thorough and projects run well; also ensures teammates are getting what they need for projects and mentoring. | | Dependability and Reliability |

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  Personally responsible.

  
  
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  Completes work in a timely and consistent manner.

  
  
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  Demonstrates regular and punctual attendance; arrives prepared for work.

  
  
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  Diligently follows through on commitments and consistently meets deadlines.

  
  

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