Responsibilities: - Conduct usability research using methods such as user testing, surveys, card sorting, and heuristic evaluations to gather insights and inform design decisions. - Apply a deep understanding of usability principles and best practices to enhance the usability of digital products, ensuring a seamless user experience. - Utilize UX design tools such as Sketch, Figma, Adobe XD, InVision, Miro, and Otter.ai to create wireframes, prototypes, and mockups that effectively communicate design concepts and solutions. - Identify and resolve complex usability challenges quickly and effectively, employing creative problem-solving techniques to design intuitive user interfaces. - Ensure compliance with WCAG 2.1 and other accessibility standards, designing products that are accessible to users with disabilities. - Provide leadership and mentorship to junior usability experts, fostering a culture of collaboration and continuous improvement within the team. - Collaborate with cross-functional teams to ensure usability considerations are integrated throughout the design and development process. - Communicate complex usability concepts clearly and effectively to non-technical stakeholders, ensuring alignment on project goals and objectives. - Manage multiple projects and deadlines simultaneously, demonstrating strong organizational skills and the ability to prioritize effectively. - Lead project planning, estimation, and tracking efforts using agile development methodologies, ensuring timely delivery of usability enhancements. Qualifications: - Bachelor’s degree in a Computer Science related field and 5+ years of UX design experience. Experience may be substituted in lieu of degree. - Active DoD Secret clearance - preferred. Must be able to obtain a DoD Public Trust. - Experience within the DHA theater – highly preferred. - Must possess an active professional UX Certification - Proficient in usability research methods, including user testing, surveys, card sorting, and heuristic evaluation. - Comprehensive knowledge of usability principles and best practices, with a track record of applying this knowledge to improve digital products. - Experience with UX design tools such as Sketch, Figma, Adobe XD, InVision, Miro, and Otter.ai. - Strong ability to create wireframes, prototypes, and mockups that clearly communicate design ideas and solutions. - Familiarity with WCAG 2.1 and other accessibility standards, with experience designing accessible user interfaces. - Excellent problem-solving skills, with the ability to tackle complex usability challenges creatively. - Strong leadership and mentorship abilities, with experience guiding junior usability experts. - Effective communication skills, capable of conveying usability concepts to both technical and non-technical audiences. - Proven ability to manage multiple projects and deadlines effectively in a fast-paced environment. - Experience with agile development methodologies, leading project planning, estimation, and tracking efforts. This is an exciting opportunity for a Graphic Designer/Usability Manager to make a significant impact on our digital products, leading a talented team in creating user-friendly and accessible experiences for our diverse user base.