Hourly Pay Rate: $26.12 Shift: Monday-Friday 8:00a-4:30pm Manages Employee Service Line (ESL)— ensure a high level of customer service is achieved. Manage and facilitate employee recognition and engagement initiatives and activities. Works out of 2128 Elmwood Ave location. Oversees North Forest, Elmwood and Spindrift Reception. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Manage the Employee Service Line, ensure a high level of customer service for all callers. • Organize scheduling of the ESL and collaborate with the Office Coordinator to ensure coverage of Elmwood, North Forest and Spindrift Reception. • Collaborate with HR Director on recognition events such as Employee Appreciation Day, DSP of the Year Awards, or Supervisor of the Year Awards. • Conduct listening tours as needed and oversee any stay interview processes. • Facilitate retirement communication and awards. • Supervise, train, assert positive communication and encourage collaboration of all team members. • Maintain proactive and collaborative lines of communication with the Director of Human Resources. • Compile monthly reports, analyze metrics, and prepare strategic recommendations for improvement. • Comply with all agency policies and procedures. • All other duties as assigned. MINIMUM QUALIFICATIONS: • Bachelor’s degree in related area and 2-5 years of relevant experience. • HR experience and certification preferred. • Excellent interpersonal and teamwork skills. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision and development of direct reports