Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. \Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more [about us](https://www.pwc.in/about-us.html) . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities: - Build and customize ServiceNow HRSD (HR Service Delivery)/WSD (Workplace Service Delivery) workflows, forms, widgets, and portals. - Configure and manage HRSD modules such as Case and Knowledge Management, Employee Service Center, and Lifecycle Events - Build custom applications, workflows, and solutions within the WSD suite, including modules for desk booking, visitor management, and space management. - HRSD/WSD, Custom Apps (App Engine), SecOps/GRC (IRM), Now Assist , CSDM, ITOM, ITAM, CSM, SPM. Platform - Develop integrations with other HR systems (e.g., SuccessFactors, Oracle HCM, Workday) using REST/SOAP. - Proficiency in ServiceNow HRSD/WSD and experience with core platform development (JavaScript, Glide APIs, Business Rules, Script Includes, etc.). - Integrations: Implement integrations with other security tools and systems using REST/SOAP APIs and Integration Hub. - ServiceNow HRSD/WSD certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD),  Certified System Administrator (CSA) Mandatory skill sets: - Build and customize ServiceNow HRSD (HR Service Delivery)/WSD (Workplace Service Delivery) workflows, forms, widgets, and portals. - Configure and manage HRSD modules such as Case and Knowledge Management, Employee Service Center, and Lifecycle Events - Build custom applications, workflows, and solutions within the WSD suite, including modules for desk booking, visitor management, and space management. - Develop integrations with other HR systems (e.g., SuccessFactors, Oracle HCM, Workday) using REST/SOAP. - Proficiency in ServiceNow HRSD/WSD and experience with core platform development (JavaScript, Glide APIs, Business Rules, Script Includes, etc.). - Integrations: Implement integrations with other security tools and systems using REST/SOAP APIs and Integration Hub. - ServiceNow HRSD/WSD certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD),  Certified System Administrator (CSA) Preferred skill sets: - Build and customize ServiceNow HRSD (HR Service Delivery)/WSD (Workplace Service Delivery) workflows, forms, widgets, and portals. - Configure and manage HRSD modules such as Case and Knowledge Management, Employee Service Center, and Lifecycle Events - Build custom applications, workflows, and solutions within the WSD suite, including modules for desk booking, visitor management, and space management. - Develop integrations with other HR systems (e.g., SuccessFactors, Oracle HCM, Workday) using REST/SOAP. - Proficiency in ServiceNow HRSD/WSD and experience with core platform development (JavaScript, Glide APIs, Business Rules, Script Includes, etc.). - Integrations: Implement integrations with other security tools and systems using REST/SOAP APIs and Integration Hub. - ServiceNow HRSD/WSD certifications, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD),  Certified System Administrator (CSA) Years of experience required: 8 to 12 years Education qualification:BE/B.Tech/MBA/MCA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: MBA (Master of Business Administration), Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date June 3, 2026