Job Title: IT Support Engineer Reports to: IT Infrastructure Manager Direct Reports: None Location: Jacksonville Office Position type: Full-Time FLSA Status: Exempt, Salaried Normal Working Hours: Monday-Friday, 8:00AM-5:00PM Who We Are Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus. What Olympus Offers We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including: - Employer-sponsored medical, dental, and vision plans - Company-paid life insurance, short-term disability, and long-term disability - 401(k) with company match - Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off - Education Assistance Program and ongoing professional development opportunities - Wellness Lunch N Learns - Employee perks such as pet insurance, discount programs, and a welcoming office environment At Olympus, we empower you to grow, contribute, and thrive both professionally and personally. What You’ll Do Technology keeps Olympus moving, and as an IT Support Engineer, you'll help make sure our employees have the tools and support they need to do their best work every day. You'll be the go-to resource for technical support across the organization, partnering with employees to troubleshoot issues, deploy new technology, manage Microsoft 365 and endpoint devices, and continually improve the overall IT experience. Whether you're helping onboard a new employee, supporting business-critical applications, or strengthening our security posture, your work will have a direct impact on the success of our team. If you're someone who enjoys solving problems, learning new technologies, and delivering exceptional customer service, we'd love to have you on our IT team. Key Responsibilities Deliver Outstanding IT Support Provide Level 1-3 technical support for employees across the organization, serving as the primary point of contact for IT requests. You'll troubleshoot hardware, software, Microsoft 365 applications, mobile devices, conference room technology, VPN connectivity, and other day-to-day technology needs while ensuring every support request is resolved efficiently. Manage Endpoints & User Access Support the complete employee technology lifecycle by provisioning accounts, deploying devices through Microsoft Intune, managing Microsoft 365 licensing, configuring user access, and coordinating onboarding and offboarding activities to ensure employees have the tools they need from day one. Maintain a Secure Technology Environment Help protect Olympus' technology environment by supporting endpoint security platforms, vulnerability remediation, email security, VPN administration, and security awareness initiatives while following IT best practices and company standards. Support Business Applications Partner with internal teams, vendors, and application owners to support critical business systems, including insurance platforms, Salesforce, Marketing Cloud, and other enterprise applications that keep the business running smoothly. Improve & Document IT Processes Maintain technical documentation, knowledge base articles, onboarding procedures, and support guides while identifying opportunities to improve processes and enhance the overall employee technology experience. You'll also participate in occasional after-hours maintenance and support activities as needed. What You'll Bring - 5+ years of enterprise IT support experience. - 3+ years administering Microsoft 365 and Microsoft Intune. - Experience supporting enterprise desktop environments, mobile devices, and Microsoft Teams. - Strong troubleshooting, analytical, and problem-solving skills. - Experience with Microsoft 365, Intune, Jira Service Management, endpoint management, and hardware asset management. - Familiarity with security tools, vulnerability remediation, PowerShell, and enterprise business applications such as Salesforce is a plus. - Excellent communication and customer service skills with a passion for helping others. - The ability to manage multiple priorities while providing a high level of service in a fast-paced environment. - Microsoft 365, Endpoint Administrator, Security+, or A+ certifications are preferred. EEO Compliance Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law. Agency Disclaimer: This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid. This position will remain open until August 10, 2026, or until a sufficient pool of qualified candidates has been identified.