This role is for one of the Weekday's clients Min Experience: 2+ years Location: Remote (India) JobType: full-time The IT Systems Engineer I is a key member of the IT Operations team, responsible for delivering technical support and managing endpoint devices, identity and access, employee technology services, and workplace productivity tools across a global organization. This role is ideal for an IT professional with 2–5 years of experience in IT support, endpoint management, helpdesk operations, and employee lifecycle support. You'll troubleshoot macOS and Windows environments, support modern endpoint and identity platforms, and help deliver a secure, seamless technology experience for employees worldwide. The ideal candidate is customer-focused, technically curious, and thrives in a fast-paced, distributed environment. Responsibilities IT Support & Helpdesk - Provide Level 1 and Level 2 technical support across hardware, software, operating systems, accounts, and workplace technology. - Troubleshoot issues across macOS, Windows, collaboration tools, browsers, and SaaS applications. - Manage support requests through ITSM platforms, ensuring timely resolution, documentation, and communication. - Escalate complex issues when required and contribute to continuous service improvements. Endpoint Management - Support the full lifecycle of corporate devices, including provisioning, deployment, maintenance, patching, replacement, and decommissioning. - Manage macOS and Windows endpoints using MDM solutions such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar platforms. - Maintain device inventory and support remote employees with setup and troubleshooting. Employee Lifecycle & Identity Management - Support onboarding, offboarding, employee transfers, and access requests. - Provision user accounts, devices, applications, and permissions while following security best practices. - Troubleshoot identity, authentication, SSO, and MFA issues using platforms such as Okta, JumpCloud, or Microsoft Entra ID. Workplace Technology & Service Management - Support enterprise applications including Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other SaaS platforms. - Manage user accounts, permissions, licensing, and application access. - Follow ITSM processes, maintain accurate documentation, contribute to knowledge articles, and identify opportunities to improve support workflows through automation and standardization. Security & Collaboration - Support endpoint security through device compliance, patching, encryption, and endpoint protection tools. - Partner with IT, Security, HR, and business teams to deliver a reliable and secure employee technology experience. - Communicate effectively with employees across different technical skill levels while providing exceptional customer service. Qualification - Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. - 2–5 years of experience in IT Support, Helpdesk, Desktop Support, Endpoint Management, or a similar role. - Strong troubleshooting skills across macOS and Windows environments. - Experience with endpoint management platforms such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar tools. - Familiarity with identity and access management solutions including Okta, JumpCloud, or Microsoft Entra ID. - Experience supporting employee onboarding, offboarding, device provisioning, and access management. - Hands-on experience with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar. - Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other modern workplace tools. - Good understanding of endpoint security, networking fundamentals, and IT service management. - Basic scripting experience with PowerShell, Bash, or Python. - Strong communication, problem-solving, and customer service skills with the ability to prioritize work in a fast-paced remote-first or globally distributed environment. What Success Looks Like in This Role Within the first 6–12 months, the successful candidate should be able to: - Independently resolve the majority of Level 1 and Level 2 IT support requests. - Effectively support macOS and Windows endpoint environments. - Manage common device lifecycle activities with minimal supervision. - Support employee onboarding and offboarding processes accurately and consistently. - Troubleshoot common identity, MFA, SSO, and application access issues. - Work confidently within the organisation's ITSM and helpdesk processes. - Maintain high-quality ticket documentation and employee communication. - Contribute to improved knowledge documentation and self-service support. - Identify and standardise or automate repetitive operational tasks. - Serve as a reliable escalation partner for complex helpdesk and endpoint-related issues. - Demonstrate continuous growth toward deeper endpoint engineering, identity management, and IT automation capabilities. Benefits & Perks - Competitive salary and annual bonus - Medical coverage - Life and accidental insurance - Vacation & leaves of absence (menstrual, flexible, special, and more!) - Developmental opportunities through education & developmental reimbursements & professional workshops - Maternity & parental leave - Hybrid & remote model with flexible working hours - On-site & remote company events throughout the year - Tech & WFH stipends & new hire allowances - Employee referral program - Premium access to QuillBot \Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience! This role is eligible for hire in India. We are a virtual-first company with employees across the United States, Canada, India, Germany, and the Netherlands. Our compensation approach is market-based and varies by location while ensuring fairness, consistency, and transparency. The base pay for this role is determined by several factors, including: - Relevant professional experience - Skills and expertise - Scope and responsibilities of the role - Internal equity considerations In addition to base salary, total compensation may include bonus, equity, and benefits. Eligibility depends on role, level, and location. We are committed to equal pay for equal work, and all compensation decisions are made using consistent, gender-neutral criteria in alignment with pay transparency requirements. ### Must-have skills IT Operations, system administration ### Good-to-have skills Okta Administration, Slack, Google Workplace