Key Skill: • The EPM Tier-1 (Junior) Associate will provide first-level support for Enterprise Performance Management (EPM) applications. The role involves monitoring application health, ticket triaging, handling routine support requests, and assisting in day-to-day production support activities. The associate will receive structured training and progressively take ownership of recurring operational tasks. • Should be open to work in night shift (One to two weeks in a month) Should work from office only. Exceptions can be given to woman employees for night shift as per the HR policy. • 0–1 year (Freshers with relevant skills and training may also be considered). Job Title: Junior Developer Education: Any Graduate Experience: 0 – 1years (Freshers with relevant skills and training may also be considered). Location: Hyderabad Key Skill: - The EPM Tier-1 (Junior) Associate will provide first-level support for Enterprise Performance Management (EPM) applications. The role involves monitoring application health, ticket triaging, handling routine support requests, and assisting in day-to-day production support activities. The associate will receive structured training and progressively take ownership of recurring operational tasks. - Should be open to work in night shift (One to two weeks in a month) Should work from office only. Exceptions can be given to woman employees for night shift as per the HR policy. Job Description: - Monitor EPM applications and scheduled jobs. - Perform ticket triaging and assign or escalate incidents based on priority and severity. - Handle recurring support tickets following documented procedures. - Execute routine operational and maintenance activities. - Perform initial troubleshooting and root cause analysis for basic issues. - Escalate complex incidents to Tier-2 or Tier-3 support teams. - Update ticket status and maintain accurate documentation. - Follow defined SLAs, support processes, and operational standards. - Participate in knowledge transfer sessions and continuously improve functional and technical knowledge. - Contribute to documentation, runbooks, and standard operating procedures. - Support production deployments and post-deployment validation activities when required. ### About the Company Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.