Must Have Skills: • Strong hands-on L2 support experience with IAM applications (Forgerock / Ping) • Experience with ForgeRock stack (Directory Services, FRIM, FRIG) • Proficiency in Groovy scripting • Solid understanding of Java (debugging, minor enhancements) • Experience with Kubernetes and containerized environments • Hands-on experience with mTLS, OAuth2, OpenID Connect, and SAML • Experience with Splunk and New Relic for monitoring and log analysis • Familiarity with Codefresh and GitHub Actions for CI/CD • Knowledge of Incapsula (Imperva) or similar WAF solutions • Strong understanding of IAM, security protocols, and authentication flows ### Requirements Detailed Job Description: Roles and responsibilities: • Provide Level 2 support for IAM platforms including Ping AM (Access Management) and ForgeRock stack • Monitor, triage, and resolve production issues related to authentication, authorization, and identity lifecycle • Support and maintain ForgeRock Directory Services (DS) environments • Manage configurations and troubleshooting for FRIM (ForgeRock IM) and FRIG (ForgeRock IG) • Develop and maintain Groovy scripts for customization and automation • Implement and troubleshoot mTLS (Mutual TLS) and secure communication channels • Investigate issues using monitoring tools like Splunk and New Relic • Support Kubernetes-based deployments and containerized IAM workloads • Assist with CI/CD pipelines using Codefresh and GitHub Actions • Work with Incapsula (Imperva WAF) for traffic filtering, security rules, and troubleshooting • Perform Java-based debugging and minor code enhancements • Participate in incident management, RCA, and problem management • Collaborate with security and infrastructure teams to ensure compliance with security best practices • Support release deployments and environment stability across Dev/Test/Prod