Role Overview We are seeking an experienced ServiceNow Development Lead to drive the design, development, and implementation of scalable ServiceNow solutions. The role requires strong technical leadership, solution architecture capabilities, and the ability to mentor teams while aligning platform initiatives with business objectives. The ideal candidate will possess deep expertise in at least two ServiceNow modules such as ITSM, HRSD, IRM, or SecOps, and demonstrate strong experience in enterprise-scale implementations and governance. Experience Required: - Bachelor's or master's degree in IT or Computer Science. - 10 to 16 years of experience in ServiceNow development and leadership roles. Location: Hyderabad Noida Gurgaon Timings: 2 PM till 10:30 PM(IST) Key Responsibilities • Lead and mentor a team of ServiceNow developers, enforcing best practices in development, configuration, and integrations. • Define and execute the ServiceNow development strategy aligned with organizational goals. • Design, develop, and deploy ServiceNow applications, workflows, service catalogs, and integrations. • Provide technical leadership across modules such as ITSM, ITOM, HRSD, SecOps, and custom applications. • Drive platform governance including coding standards, security controls, and design frameworks. • Collaborate with business stakeholders to gather requirements and translate them into scalable solutions. • Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server. • Implement automation and advanced workflows leveraging ServiceNow best practices and emerging capabilities (AI/ML). • Ensure alignment with ITIL processes, compliance standards, and enterprise security policies. • Support platform operations including upgrades, patching, performance optimization, and stability. • Partner with Transformation and Operations teams for continuous service improvement and platform lifecycle management. ServiceNow Development Lead Required Skills & Qualifications: Technical Expertise • Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS • Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or SecOps • Good understanding of CMDB, ITOM, CSM, and custom application development • Proven experience in ServiceNow architecture design and enterprise integrations • Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies ### Responsibilities Experience & Education • Bachelor’s or master’s degree in computer science, IT, or related field • 9+ years of ServiceNow experience, with significant hands-on expertise in ServiceNow development and team leadership • Proven track record of delivering large-scale ServiceNow implementations Key Competencies • Strong leadership and mentoring skills. • Solution-oriented mindset with architectural thinking. • Excellent stakeholder communication and collaboration skills. • Ability to drive innovation and platform adoption. ### Qualifications Certifications • ServiceNow Certified System Administrator (CSA) – Mandatory • Certified Application Developer (CAD) – Preferred • Certified Implementation Specialist (CIS) – Good to Have ### About the Company At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore [Life at Zensar](https://www.zensar.com/careers/) and join us to [Grow. Own. Achieve. Learn.](https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1) to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.