Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide. Join us and be part of a dynamic team that thrives on excellence and innovation. We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience. As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently. ### Responsibilities - Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies - Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues - Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures - Monitor and maintain the Messaging routing scheme ensuring 24/7 availability - Promptly respond and escalate TT's from Customers to Suppliers - Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems - Respond to network issues promptly, escalating to senior teams when necessary - Perform root cause analysis to prevent future occurrences of network disruptions - Collaborate with cross-functional teams to support system upgrades and configuration changes - Document and update operational processes, procedures, and incident reports - Continuously optimize system performance and implement best practices for network reliability - Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience) - 2+ years of experience in a NOC or telecom environment - Proficiency with Alaris systems is a must - Strong understanding of networking protocols, technologies, and troubleshooting techniques - Excellent problem-solving skills with the ability to work under pressure - Strong communication skills to collaborate with internal teams and external stakeholders - Having experience in the voice field would be a plus - Competitive salary and performance-based bonuses - Paid annual leave days & paid sick leave days - Flexible working hours and a supportive work-life balance culture - Paid access to premium AI tools - Team events and company outings - Access to professional development programs and continuous training - Growing company with the potential to take over responsibility and grow personally