**RQ11252 - Sr. AI Engineer** **11-month contract (226 business days) - possible extension** **ONSITE 5 days - 222 Jarvis St** **Must Have:** - 5+ years of experience developin**g Artificial Intelligence and Machine Learning solutions.** - Hands-on experience implementing **Generative AI and Large Language Model (LLM) solutions** in enterprise environments. - 5+ years of experience implementing contact centre solutions utilizing Amazon Connect. - Experience configuring and developing **Amazon Connect Customer AI Agents.** - Extensive experience designing, developing and implementing Amazon Connect cloud-based contact centre solutions. - Experience integrating **Amazon Bedrock services with Amazon Connect solutions.** - Experience designing, developing and optimizing prompts for conversational AI, virtual assistants and AI agents. - Experience with AWS services including **Amazon Connect, Amazon Bedrock, Amazon Lex, AWS Lambda, API Gateway, Amazon DynamoDB, Amazon S3, CloudWatch, EventBridge and IAM.** - Knowledge of **Azure OpenAI, Azure AI Services, Azure AI Foundry, Google Vertex AI, Gemini and equivalent AI platforms.** - Strong experience with **Python** development. - Experience with **JavaScript, Node.js** and related technologies. - 5+ years of experience implementing conversational **AI, IVR or contact centre solutions.** Nice to have: - Prior OPS or Public sector exp. **Responsibilities:** - Undertakes the development, configuration, implementation and support of Artificial Intelligence (AI), Generative AI and Conversational AI solutions based on business requirements, architecture standards, security policies, best practices and project deliverables. - Designs, develops and supports AI-powered conversational IVR solutions, virtual assistants, voicebots, AI agents and self-service capabilities utilizing Amazon Connect Customer AI Agents, Amazon Bedrock, Amazon Lex and related technologies. - Develops and maintains integrations between AI solutions, contact centre platforms, enterprise applications, knowledge repositories, APIs, workflow systems and cloud services. - Designs, develops and optimizes prompts, prompt templates, orchestration logic, retrieval mechanisms and AI guardrails to ensure secure, accurate and effective AI interactions. - Develops and supports AI Agents leveraging Large Language Models (LLMs), Retrieval Augmented Generation (RAG), Model Context Protocol (MCP) servers, tool-calling frameworks and enterprise knowledge repositories. - Configures and develops Amazon Lex bots including intents, slots, utterances, fulfillment logic, conversational flows and escalation mechanisms. - Works closely with architects, business analysts, contact centre teams and stakeholders to implement scalable, secure and reliable AI solutions. - Develops technical specifications, implementation documentation, deployment procedures and operational support materials. - Participates in testing, troubleshooting, deployment and ongoing optimization of AI-powered contact centre solutions. - Ensures solutions comply with organizational standards for security, privacy, accessibility and Responsible AI. **General Skills:** - Knowledge of Artificial Intelligence (AI), Generative AI, Machine Learning (ML), Large Language Models (LLMs), Agentic AI and Conversational AI technologies. - Knowledge of Retrieval Augmented Generation (RAG), prompt engineering, vector databases and semantic search technologies. - Knowledge of Amazon Connect, Amazon Bedrock, Amazon Lex and AWS cloud services. - Knowledge of MCP (Model Context Protocol) concepts, tool integration patterns and AI agent orchestration. - Knowledge of cloud computing technologies, APIs, microservices and event-driven architectures. - Ability to gather technical requirements and translate them into scalable AI solutions. - Ability to develop technical designs, implementation specifications and support documentation. - Knowledge of technology trends, emerging AI capabilities and industry best practices. - Excellent analytical, problem-solving and troubleshooting skills. - Excellent verbal and written communication skills, interpersonal skills and teamwork skills. - A team player with a track record for meeting deadlines. **AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.** **Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.** **INCORPORATED RATE RANGE (7.25 billable hours per day)** - **$90.18/hr - $108.22/hr Inc.** **T4 RATE RANGE (7.25 billable hours per day)** - **$72.14/hr - $86.58/hr T4**