Recruiters & Staffers - We prefer to hire direct. Please do not solicit your services to any member of our organization. Interested Applicants - The hiring team for this position will handle all applicants and communications through our Applicant Tracking System. Resumes emailed direct to other members of our company will not be considered. Description We are looking for an experienced and detail-oriented Salesforce Administrator to manage, maintain, and optimize our Salesforce platform. In this role, you will ensure Salesforce effectively supports our business processes across Sales, Marketing, and Customer Support teams. The ideal candidate has a deep understanding of Salesforce’s features, capabilities, and best practices, as well as a passion for solving business challenges through innovative solutions. If you’re a Salesforce expert with a knack for solving business challenges through technology, we’d love to hear from you! Apply today to join our team. This is a fully remote position, but we host several in-person company events throughout the year. The ideal candidate is willing and able to attend occasional in-person gatherings. Please Note: At this time, we are not accepting unsolicited contact from recruiters, staff agencies, or headhunters. We respectfully request that third parties refrain from reaching out regarding this position. Our hiring team is focused on sourcing and engaging directly with candidates, and we prefer to manage our recruitment efforts internally. Thank you for your understanding. Responsibilities - System Administration: Manage and customize Salesforce, including user accounts, roles, profiles, workflows, permissions, and security settings. - Customization: Configure and enhance the platform using tools like Process Builder, Flows, custom objects, fields, and page layouts. - Data Management: Maintain data integrity through regular data cleansing, de-duplication, and importing/exporting data. - User Support & Training: Troubleshoot end-user issues, deliver training, and create user documentation. - Reporting & Dashboards: Design and maintain advanced reports and dashboards to meet business and stakeholder needs. - Integration: Collaborate with IT and third-party vendors to integrate Salesforce with other tools and platforms. - System Upgrades: Stay updated on Salesforce releases, implement new features, and recommend platform enhancements. - Process Optimization: Partner with stakeholders to identify business process improvements and implement solutions within Salesforce. Qualifications Minimum Qualifications: - 3+ years of hands-on Salesforce Administration experience. - Strong knowledge of Salesforce best practices, security, and automation tools. - Proficient in data management tools. - Experience creating and managing reports and dashboards. - Excellent problem-solving skills and attention to detail. - Strong written and verbal communication skills. - Exemplary time management abilities. - Salesforce Administrator Certification (e.g., Salesforce Certified Administrator). Preferred Qualifications: - Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder). - Experience with Salesforce integrations and APIs. - Familiarity with Sales Cloud, Service Cloud, and Marketing Cloud. Compensation $60,000 - $80,000 yearly About Whiteboard Risk & Insurance Solutions Who We Are: We are a modern commercial insurance agency with a very unique platform of services that helps businesses that struggle with workers ' compensation injuries. We've spent the last ten years honing our niche and developing a highly unique product that drives unrivaled results for clients. We solve challenges that business owners typically don't even know exist until they meet us. It makes it difficult to get our foot in the door - but once we have the opportunity to educate them on Workers' Comp and how our platform resolves a number of common problems with their insurance, most of them wish they'd heard of this much sooner! Employee Benefits: - Competitive Compensation - Monthly Health & Wellness Credit - Employer-Sponsored Health Care Plan - Retirement Plan with a 5% match - Flexible Paid Time Off - Training & Development Support