- Execute and manage email campaigns and journeys using Email Studio and Journey Builder - Develop and troubleshoot dynamic content using AMPscript and personalization logic - Manage Data Extensions, SQL queries, and Automation Studio workflows - Perform campaign validation, testing, preview, and deployment - Support distributed marketing / advisor communications use cases - Ensure data accuracy and proper segmentation Along with this, - Handle INC tickets related to SFMC and MOD (CRM) systems - Perform root cause analysis (RCA) - Troubleshoot campaign failures, data issues, and integrations - Ensure SLA adherence and timely communication - Coordinate critical issue resolution Preferred Skills - Financial services domain experience - Knowledge of SFMC APIs - Distributed marketing familiarity - Agile support model exposure ### About the Company At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore [Life at Zensar](https://www.zensar.com/careers/) and join us to [Grow. Own. Achieve. Learn.](https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1) to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.