## Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. ## Job Description Key Responsibilities: - Work closely with our Solution Engineers to deliver high-impact, customized demos to prospects and customers, highlighting advanced features, integrations, and technical capabilities based on specific customer use cases and business needs. - Maintain and develop the internal no-code application that helps automate the demo build process and create efficiencies for our Solution Engineers. Have the ability to run this as a full-fledged internal product with minimal handholding. - Understand customer goals and challenges and play an active role in the solution and demo process. - Build quick prototypes and customizations (including custom apps) to demonstrate the integration capabilities between Freshworks and other enterprise applications. - Ensure demo environments are prepared and functioning properly before each session, including managing user accounts, custom configurations, and integrations. Work with engineering teams to address any technical issues related to product demos. - Curate demo environments specific to industries and verticals - Set up and enable complex workflows and use cases within the product using OOB features and platform tools - Act as a technical subject matter expert, addressing customer questions around architecture, integrations, security, scalability, and other complex topics during the demo process. - Maintain and develop the internal application that helps automate the demo build process and create efficiencies for our Solution Engineers. Have the ability to run this as a full-fledged internal product. - Continuously improve product knowledge and demo skills. Stay up-to-date on product updates, new features, and industry trends. - Lead special projects such as analyst presentations and demos. - Provide mentorship to junior Demo Engineers and Solution Engineers. - Implement processes to build scalable features and workflows with the team and recommend coding best practices. - Help hire and train new hires and share best practices for delivering effective demos and handling complex customer queries. - Would required to work in night shift hours (IST) to support the AMER region ## Qualifications - We’re looking for professionals with 5-6 years of professional experience in software development, building scalable web applications - Experience in designing web-based solutions and understanding of microservices. - Direct experience in product-based companies, especially those in SaaS domain, is preferred - Prior experience in a Solution Architect role is an added advantage. - Experience in working with gen-AI-based models to build applications - Bachelor’s or Master's degree in CS/SE/EE/IS/MIS or related work experience - Mandatory Skills (hands-on): - Experience with AI IDEs - Cursor, Claude, Lovable etc. - Experience in JavaScript and Node.js, with a solid understanding of MVC architecture and backend application development. - Experience in SQL/NoSQL databases - Experience in HTML and CSS. - Experience in Angular or React - Experience working with APIs (REST, JSON/HTTP). - Experience in working with AWS Services (AWS (EC2, Lambda, etc.) with relevant certifications - Experience with CI/CD pipelines, including deployment activities and tools such as Jenkins. - Familiarity with Git, code reviews and Agile/Scrum development practices. - Good-to-have Skills: - Experience in Python or other languages/frameworks - Mobile application development (iOS or Android) using mobile SDKs within apps. - Experience in AI development tools like Cursor, GitHub Copilot, and Claude - Excellent technical skills and programming skills are a must for this role. You will rely on these skills every single day! - Your ability to work on a cross-functional team and collaborate is key. You must possess solid verbal, written, presentation, and interpersonal communication skills. - You are a highly driven individual with an execution focus and a strong sense of urgency. ## Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.