**Job Description** - Design, implement, customize, and troubleshoot network and cybersecurity solutions throughout the project lifecycle - Configure, test, and optimize networking solutions, ensuring compliance with customer requirements and industry best practices - Support Proof of Concept (POC) activities and conduct product demonstrations for customers - Provide Level 2 and Level 3 technical support to customers on a 24×7 basis, ensuring timely resolution of incidents and service requests - Maintain accurate records of support tickets, troubleshooting activities, and issue resolutions - Prepare and maintain technical documentation, including deployment guides, configuration documents, and operational procedures - Research emerging technologies, industry trends, and best practices to continuously improve technical capabilities - Deliver projects in accordance with customer expectations, project timelines, and organizational quality standards - Conduct customer training sessions on implemented networking and cybersecurity solutions - Develop and maintain training schedules for assigned technologies and solutions - Facilitate internal knowledge-sharing sessions on new technologies, products, and industry developments - Collaborate with cross-functional teams to support business objectives and contribute beyond assigned responsibilities when required - Continuously enhance technical competencies by obtaining and maintaining relevant industry certifications **Person Specification** - Possess a Bachelor's Degree in Engineering from a recognized institution. - Have a minimum of 1 year of experience in Network Engineering or Cybersecurity - Demonstrate a strong understanding of networking concepts, including Routing, Switching, Software-Defined Networking (SDN), and Firewall technologies - Possess hands-on experience with networking and security solutions from vendors such as Cisco, Check Point, Palo Alto, and Fortinet - Hold relevant industry certifications, such as Fortinet (FCP, FCSS), Palo Alto (PCNSE), Check Point (CCSA, CCSE, CCSM), or Cisco (CCNA, CCNP), which will be considered an added advantage - Demonstrate excellent written and verbal communication skills with strong technical documentation capabilities - Possess strong interpersonal skills and the ability to work effectively in a collaborative team environment - Demonstrate the ability to prioritize tasks and perform efficiently under pressure - Exhibit leadership potential, a proactive mindset, and a commitment to continuous learning - Possess knowledge of scripting and automation technologies, which will be considered an added advantage