Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As a Senior Frontend Software Engineer at Genesys, you will be part of a product-minded engineering team building modern, scalable user experiences for the Genesys Cloud Platform. You will collaborate with engineers, product managers, designers, and architects to deliver intuitive, accessible, and high-performing solutions that help customers succeed. In this role, you will take ownership of complex frontend challenges, contribute to technical design and architecture decisions, and help drive engineering excellence through code quality, best practices, and mentorship. You will play a key role in shaping the evolution of our frontend ecosystem while delivering impactful product increments that provide value to customers. Responsibilities: - Design, develop, test, and maintain secure, reliable, scalable, and high-quality frontend solutions for the Genesys Cloud Platform - Take ownership of features and technical initiatives from design and implementation through testing, deployment, monitoring, and ongoing support - Contribute to technical design and architectural decisions, ensuring solutions are maintainable, scalable, and aligned with platform standards and best practices - Collaborate closely with Product Managers, UX Designers, Architects, and Engineers to understand requirements and deliver solutions that provide value to customers - Participate in the evolution of shared frontend frameworks, libraries, tooling, and engineering standards used across teams - Drive engineering excellence through code reviews, knowledge sharing, testing strategies, and continuous improvement of development practices - Mentor and support engineers through technical guidance, code reviews, pair programming, and knowledge sharing - Troubleshoot and resolve production issues, participating in root cause analysis and implementing long-term solutions to improve reliability - Collaborate effectively with cross-functional teams to manage dependencies, align technical decisions, and support successful delivery of shared initiatives - Participate in sprint planning, estimation, decomposition of larger initiatives, and team retrospectives to help improve planning accuracy and team effectiveness - Identify technical debt, operational risks, and improvement opportunities, and proactively drive solutions to address them - Present technical solutions, design proposals, and delivered work to technical and non-technical audiences - Stay current with industry trends, emerging technologies, and engineering practices, evaluating opportunities to improve products and developer productivity Requirements: - 5+ years of professional software development experience building modern web applications - Strong proficiency in JavaScript/TypeScript and experience with modern frontend frameworks - Experience designing and developing scalable Single Page Applications and frontend architectures - Experience working with APIs, cloud-based software, and modern CI/CD practices - Understanding of software quality practices, including testing, code reviews, and maintainable design - Experience building reliable, performant, and accessible user experiences - Experience troubleshooting and supporting software in production environments - Familiarity with Agile development practices and distributed team collaboration - Strong problem-solving, communication, and collaboration skills - Excellent written and verbal communication skills in English Benefits: - Stability of a multinational company and the flexibility/speed of a startup company - The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1 - Keep you in the loop: Complete support and transparency from our global/local leaders - An A-team: Talented and experienced professionals you can grow professionally with - An open & inclusive community - Career development: We will support your professional growth because your goals are important to us - Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based - Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart - Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista - And a fabulous new HQ from near Nyugati Railway Station at Budapest #LI-MC1 Working at Genesys - AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. - A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. - Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. - Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. - Recognized globally – Genesys is [Great Place to Work®](https://www.genesys.com/company/newsroom/announcements/genesys-earns-2025-great-place-to-work-certification-across-17-countries) certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our [Careers site](https://www.genesys.com/company/careers) and [Sustainability Report.](https://www.genesys.com/company/sustainability) What Happens After You Apply After you apply, here's what you can typically expect: - Our Talent Acquisition team reviews your application with the hiring team. - A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. - Next, you'll meet the hiring manager and other members of the interview team. - We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. - After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. [Get notified about relevant opportunities](https://crm.findemtalent.com/community/signup/6a1f4a6b112dd9c4c13a8f90). # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit [www.genesys.com](http://www.genesys.com/). Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [reasonable.accommodations@genesys.com](mailto:reasonable.accommodations@genesys.com?subject=Request%20for%20Reasonable%20Accommodation&body=Hello%2C%20%0A%0AI%20would%20like%20to%20request%20a%20reasonable%20accommodation.%20Please%20see%20the%20information%20below%3A%20%0A%20%0AFirst%20Name%20%28Required%29%3A%0A%20%0ALast%20Name%20%28Required%29%3A%0A%20%0AEmail%20Address%20%28Required%29%3A%0A%20%0APhone%2FTTY%20Number%3A%0A%20%0APreferred%20Method%20of%20Contact%3A%20%28Required%29%3A%0A%20%0ACountry%20of%20Residence%3A%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20COVID-19%3F%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20a%20firmly%20held%20religious%20belief%3F%20%28Required%29%3A%0A%20%0AIs%20your%20reasonable%20accommodation%20request%20time%20sensitive%3F%20%28Required%29%3A%0A%20%0AWhat%20specific%20reasonable%20accommodation%28s%29%20or%20modification%28s%29%20are%20you%20requesting%3F%20%28Required%29%3A%20%20%0A%0AWhat%2C%20if%20any%2C%20job%20functions%20are%20you%20having%20difficulty%20performing%3F%20%E2%80%8B%20%28Required%29%3A%0A%20%0AIf%20you%20are%20requesting%20a%20specific%20reasonable%20accommodation%2C%20how%20will%20that%20accommodation%20assist%20you%3F%20%28Required%29%3A). You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.