## Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including: - Recruiting, hiring, and training City employees. - Managing 56 public buildings. - Acquiring, selling, and leasing City property. - Purchasing over $1 billion in goods and services for City agencies. - Overseeing the greenest municipal vehicle fleet in the country. - Leading the City's efforts to reduce carbon emissions from government operations. When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do. DCAS plays a critical role in managing the City's real estate portfolio, overseeing the acquisition, disposition, and reallocation of properties. With over 22 million square feet of leased private space, 400+ agreements permitting private use of City-owned property, and the management of 56 government buildings, DCAS depends on reliable and efficient real estate management systems to maintain operations. Currently, multiple legacy IPIS and Mainframe applications are at the end of their lifecycle and are being replaced by CRM-based features within the newly developed ACRES system. However, the senior developer responsible for maintaining these real estate systems is set to retire in April 2025, leaving DCAS at risk of losing critical technical expertise. To prevent operational disruptions and ensure a smooth transition, it is imperative to hire a Senior XRM Developer immediately. Key Responsibilities: - Lead the development and maintenance of the ACRES real estate management system, ensuring a seamless transition from outdated systems. - Design and implement CRM-based solutions to supplement out-of-the-box functionality. - Develop a holistic reporting and analytics framework for improved decision-making. - Provide database administration and ensure system stability. - Support city agencies by maintaining efficient real estate operations. To Apply: Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 716221. No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted. IT SERVICE MANAGEMENT SPECIALI - 95713 ## Qualifications 1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations; 2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations; 3. Education and/or experience which is equivalent to "1" or "2" above. ## Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.