Background: Avasant is a Los Angeles, California-based top management consulting and research firm providing strategic sourcing, IT and business transformation, and global development services to the global Fortune 1000. Since 2006, we have negotiated over $250B in deals with operations in over 50 countries. The firm has been recognized as "World's Best Outsourcing Advisor" by the International Association of Outsourcing Professionals (IAOP) for ten consecutive years. At the heart of Avasant is our Foundation, which is focused on women and youth empowerment through educational and entrepreneurial training and employment opportunities. The ServiceNow Solution Developer is responsible for working to develop, design and own technical solutions built upon the ServiceNow platform. The Service Now Solution Developer will provide platform administration, application development, maintenance, and technical support by using best practice ServiceNow configuration and development tools and programming techniques to create robust, ServiceNow platform-based solutions that meet or exceed client requirements. Responsibilities: 1. Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. 2. ServiceNow development and customizations including, but not limited to: Screen tailoring, ServiceNow Flow Designer development and workflow administration, Reports and dashboards setup, Data imports and exports, Integration (including third-party system integration), Scripting, Custom application development, Service Portal development and customization 3. Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes. 4. Coordinate and solve complex technical data and transformation issues. 5. Obtain and analyze/interpret business requirements to design and develop sustainable solutions in ServiceNow. 6. Answer “how to” technical and application configuration questions. 7. Develop, maintain, and execute reports to ensure system operation meets performance targets. 8. Create and maintain system design and operations documentation and knowledge bases. Qualifications: - BTech degree in Information Technology/Computer Science or equivalent combination of education and experience. - 3-5 years of demonstrated experience in ServiceNow development, configuration, and administration, including but not limited to successful deployments as lead. Other Requirements - Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project - Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy. - Adaptable to change and able to work independently and as part of a team - Manage and prioritize work effectively with minimal supervision What Avasant Offers - Entrepreneurial environment, with the ability to lead and drive new initiatives to further personal and organizational goals - Global exposure and a chance to work with multi-national clients, including some of the industry leaders - Training and mentoring on the latest business and sector practices based on market requirements - Opportunity to work with and learn from an international team of industry specialists - Focused programs for career development, including funding of industry certifications and skill development programs - Dynamic and multicultural work environment