Overview Inabia is seeking an experienced an onsite 5-days per week ServiceNow TSM & TSOM Developer to design, develop, and implement enterprise-grade solutions on the ServiceNow platform with a primary focus on Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM). This is a fully onsite role based in Philadelphia, PA, requiring deep hands-on expertise in ServiceNow telecom modules, workflow automation, service orchestration, and OSS/BSS integrations. The successful candidate will collaborate with business stakeholders, solution architects, and cross-functional teams to deliver scalable solutions that elevate service assurance, order fulfillment, network operations, and overall customer experience. Responsibilities - Design, develop, configure, and customize ServiceNow applications with a primary focus on TSM and TSOM modules. - Configure forms, workflows, Flow Designer, business rules, client scripts, UI policies, UI actions, Script Includes, and ACLs. - Create reusable components and custom ServiceNow applications as needed. - Configure and customize ServiceNow TSM applications to support telecom service catalog, service inventory, service lifecycle management, and service fulfillment processes. - Implement telecom-specific workflows for provisioning, activation, service modifications, and decommissioning. - Configure telecom products, service offerings, and customer service workflows. - Implement TSOM capabilities for network operations and service assurance. - Configure service topology and dependency mapping. - Support event correlation, incident management, alarm management, and root cause analysis. - Develop automated remediation workflows for telecom incidents and outages. - Support telecom network inventory management and operational dashboards. - Develop REST and SOAP integrations with OSS/BSS systems. - Integrate ServiceNow with network monitoring tools including SolarWinds, Splunk, Dynatrace, AppDynamics, and Cisco DNA Center. - Develop integrations with CMDB, Discovery, Event Management, and external telecom applications. - Configure IntegrationHub and MID Server components. - Configure and maintain CMDB data models; support Discovery and Service Mapping implementations. - Ensure accurate CI relationships and telecom service mapping while maintaining CMDB health and data quality. - Develop workflows using Flow Designer to automate telecom operational processes, including orchestration, approval workflows, automated provisioning, and ticket routing. - Participate in Agile ceremonies, perform code reviews, and ensure adherence to ServiceNow development standards. - Mentor junior developers as needed. - Prepare technical design documents, maintain configuration documentation, and support release management activities. Key Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - 5+ years of hands-on ServiceNow development experience. - 2+ years of hands-on experience with ServiceNow TSM and/or TSOM implementations. - Recent project experience in the Telecom industry (required). - Strong JavaScript development skills. - Experience with ServiceNow Flow Designer and IntegrationHub. - Strong understanding of ServiceNow platform architecture and best practices. - Experience with CMDB, Discovery, and Service Mapping. - Solid knowledge of telecom service lifecycle management. - Experience working in Agile/Scrum environments. Preferred Qualifications - ServiceNow Certified Application Developer (CAD) or other relevant ServiceNow certifications. - Hands-on experience integrating with SolarWinds, Splunk, Dynatrace, AppDynamics, or Cisco DNA Center. - Experience with OSS/BSS system architectures and integrations.