## Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. ## Job Description **What you get to do in this role:** - Bring intelligence to customer workflows by leveraging their individual data – - - Structured data (workflow state evolution, database tables) - Unstructured data (utterances, descriptions, documents, …) - Adapting to their unique and complex workflows - At Scale: 7000+ customers with a wide range of data volumes - Co-pilot the expansion of machine learning into new products with our product management, internal operations teams and development teams - Collaborate day-to-day with an energetic team of like-minded data scientists, developers, product managers and quality engineers. - Master new functional areas and take ownership of customer-critical features - Mentor and help grow the data science team ## Qualifications **To be successful in this role you have:** - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 6+ years’ experience in a commercial setting: - - Demonstrated ability to deploy machine learning solutions - Proven track record solving industrial problems with data - Experience evaluating and developing new machine learning algorithms - Providing technical leadership to data science teams - Strong background in statistics, probability, and machine learning - Excellent written and oral communication skills - Ability to explain models in simple terms to a broader audience - Solid software development skills and understanding of computer science fundamentals - Strong proficiency with Python scientific stack (scikit-learn, pandas, numpy, …) - Experience with neural network-based NLP technologies (Transformers, BERT, etc.) desired - Proficient in Java, SQL, source code control systems (git), and basic UNIX utilities - Strong educational background (M.S.) in a quantitative discipline (Ph.D. preferred) JV20 ## Additional Information **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.comfor assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.