Systems Development Engineer 2 Our customers operate highly complex, mission‑critical environments that demand deep technical expertise across hardware, software, and full‑system architecture. As part of the Customer Engineering team, you will work at the intersection of system design, advanced diagnostics, and performance engineering. This includes analyzing integrated electronic and electro‑mechanical systems, conducting feasibility and architecture evaluations, and developing specifications that ensure robust, predictable system behavior. The Customer Engineering Team focuses on advanced root‑cause analysis, performance optimization, configuration tuning, and long‑term stability improvements. You will tackle the toughest technical challenges in enterprise environments—driving solutions that improve reliability, scalability, and overall system efficiency for global customers. Join us as a Senior Systems Development Engineer on our Customer Engineering Team in Taipei, Taiwan. What You’ll Achieve As a Systems Development Engineer 2, you will: - Collaborate with core engineering teams, Customer Support, Incident Management, and customers to stabilize and optimize enterprise environments. - Perform root cause analysis and kernel-level debugging on supported enterprise operating systems running on Dell hardware. - Apply your expertise in computer architecture and OS internals to resolve complex issues and improve system resilience. - Drive impact beyond technical problem-solving by shaping strategic initiatives that improve efficiency, resilience, and operational excellence. Key Responsibilities - Diagnose and troubleshoot hardware/software issues using advanced tools and methodologies. - Conduct detailed RCA and provide actionable insights to internal and external stakeholders. - Build strong relationships with cross-functional teams to drive collaborative problem-solving. - Design and implement intelligent automation solutions, leveraging AI and emerging agentic technologies to enhance productivity and operational efficiency. - Mentor junior engineers and contribute to technical leadership across the organization. Requirements - Work Model: Onsite, 5 days a week (remote/hybrid not eligible). - Schedule: Weekend work on a rotational basis (comp days provided), occasional early/late shifts, and overtime as needed. - Experience: 5+ years in software/hardware engineering (or equivalent) with deep expertise in one or more of the following: - Object storage - NAS (Network Attached Storage) - Linux/BSD operating systems - Networking and protocol stacks (SMB, NFS, etc.) - Filesystems - Analytics, observability, and data science - Technical Skills: - Proficiency in Java, C, Python, and scripting - Proven experience in developing automation frameworks and applying AI/agentic tools to drive operational efficiency and scalability Who We Are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to equal employment opportunity and fostering a workplace free of discrimination and harassment. [Read our full Equal Employment Opportunity Policy here: [here](https://jobs.dell.com/equal-employment-opportunity-policy-statement).] ### About the Company Who We Are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. [Read the full Equal Employment Opportunity Policy](https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/careers/pages/equal-employment-opportunity-policy-statement). Visit our [Culture Code](https://jobs.dell.com/en/how-we-work-and-lead) page to learn more about how we work and lead.