Overview Behind every smooth IT experience is a thousand little things done right—password resets, printers that actually print, Wi-Fi that doesn’t mysteriously vanish. You know the drill—and you keep it tight. We’re looking for someone who thrives in the flow of solving problems, but isn’t afraid to rethink how support is delivered. Someone who can jump into a fast-moving environment and bring clarity, speed, and maybe even a little joy to troubleshooting (yes, it’s possible). If you’re the kind of person who secretly enjoys untangling tech mysteries, loves helping people succeed through technology, and doesn’t mind rolling up your sleeves when “have you tried turning it off and on again?” doesn’t work—we should talk. What Fixify can do for you - Give you a front-row seat into how IT support operates in a fast-growing, customer-first tech company. - Surround you with a collaborative team that cares about solving problems and making the process better each time. - Involve you in meaningful work that keeps businesses running smoothly—from automations that save hours to troubleshooting that saves the day. What you can do for Fixify - Own the frontline of IT support—diagnose, troubleshoot, and resolve issues that keep teams productive. - Coordinate with engineering to implement automation workflows that reduce repetitive tasks. - Partner with internal stakeholders to improve workflows, reduce friction, and enhance the user experience. - Be the calm, reliable presence people turn to when technology feels messy (or when the Wi-Fi has “mysteriously” disappeared). What you should bring with you - Experience in an IT support or helpdesk role (2+ years preferred). - Strong attention to detail—you spot issues others might miss. - Comfort working with technical systems, troubleshooting under pressure, and handling sensitive access securely. - Solid organisation and communication skills—whether it’s a clear ticket note, a quick Slack update, or walking a non-technical user through a fix. - Ability to juggle multiple requests without losing sight of what matters most: helping people. - Familiarity with IT tools and platforms (e.g., Jira, ServiceNow, FreshDesk, JAMF) is a strong plus. Additional notes - Shifts & Flexibility: This role involves shift rotations to provide 24/7/365 support (No night work is involved in this role). We’ll work with you to balance coverage and ensure schedules are fair and transparent. - Growth opportunity: Fixify is scaling fast. This role is ideal for someone who wants to grow as a technical leader, subject matter expert, or future platform specialist while staying close to hands-on work. - Culture: We believe great IT support is about clarity, quality, and helping people succeed. You’ll join a team that shares knowledge openly, asks good questions, and appreciates well-documented solutions (and the occasional nerdy tech joke). - Location: This role is based out of our Cork office, with a hybrid model of 3 days per week on-site and flexibility for remote work the rest of the week.