Sr. Visual COBOL Developer Key Responsibilities • Provide production support for enterprise applications, ensuring high availability and timely issue resolution. • Manage and resolve production incidents, perform root cause analysis, and implement permanent fixes through problem management. • Handle service requests in line with agreed service levels and operational procedures. • Investigate, troubleshoot, and resolve complex application and database issues. • Collaborate with business users, technical teams, and other stakeholders to ensure seamless application support. • Monitor application performance and recommend improvements to enhance system stability and reliability. • Participate in application maintenance, defect fixes, and minor enhancements. • Prepare and maintain technical documentation, support procedures, and knowledge articles. • Ensure adherence to ITIL processes and organizational support standards. Required Skills & Experience • Hands-on experience in Visual COBOL development and support. • Experience working with Enterprise Server. • Strong knowledge of Oracle Database. • Proficiency in SQL/PLSQL. • Experience with UNIX Shell Scripting. • Hands-on experience in Incident Management, Problem Management, and Service Request Management. • Strong analytical and troubleshooting skills in a production support environment. • Excellent stakeholder management and client-facing communication skills. • Excellent verbal and written communication skills.