- Contract Duration:12 Months - Location: Capetown - Hybrid - Industry: Retail We are hiring a Work Management Platform Lead to serve as the enterprise technical authority for our work management ecosystem. This hands-on role is responsible for driving platform strategy, architecture, governance, integrations, and continuous improvement across tools like Jira and Target process. Note: This is a hands-on technical architecture and engineering leadership role, not a Scrum Master, Agile Coach, or people management position. Key Responsibilities - Platform Ownership & Strategy: Define roadmaps, operating principles, security standards, and governance frameworks for enterprise work management tools. - Information Architecture: Design enterprise taxonomies, hierarchies, custom workflows, and traceability models mapped to business operating models. - Integrations & Automation: Build and govern API/webhook integrations across DevOps, ITSM, reporting, and compliance tools to reduce manual overhead. - Reporting & Telemetry: Build end-to-end delivery visibility, flow metrics (lead/cycle time, throughput), and executive dashboards aligned to strategic goals. - Technical Leadership: Guide platform administrators, lead release cycles, establish configuration standards, and consult across cross-functional teams. Minimum Requirements Experience & Technical Skills - 7+ years configuring and architecting enterprise work management systems (Jira Cloud/Data Centre, IBM Target process, or equivalent). - Integration Expertise: Proven experience with REST APIs, webhooks, data synchronization, and automated workflow design. - Data & Architecture Design: Strong experience with security models, complex hierarchy design, data modelling, and reporting frameworks. - Large Enterprise Background: Demonstrated history of driving platform governance and integrations across complex enterprise environments. Practical Knowledge - Strong alignment with Agile, Scrum, Kanban, Lean, and SAFe frameworks. - Understanding of portfolio management, delivery telemetry, and platform operating models.