# Job Description Summary Creates measurable business and customer value by defining and designing product, system, and service experiences grounded in human behavior, data, and business strategy. This role operates as a UX Interaction Designer who shapes what problems to solve and why—while guiding solution direction across cross-functional teams in complex, enterprise environments. Leverages modern UX practices, including AI-assisted research, design generation, conversational interfaces, and insight synthesis, to accelerate decision-making and improve outcomes. Drives alignment between user needs, business objectives, and technical feasibility across system-level experiences. Impacts the organization’s ability to deliver high-quality, outcome-driven products with speed and precision, operating with strong judgment in ambiguous and high-stakes contexts. # Job Description ## Design Strategy & Problem Framing - Define and frame high-value customer and business problems using qualitative and quantitative research, analytics, and stakeholder input - Lead discovery efforts to uncover unmet needs, operational inefficiencies, and opportunity areas within complex systems - Translate ambiguous problem spaces into clear opportunity areas, design principles, and measurable outcomes ## AI-Enabled UX & Productive AI - Leverage AI tools (e.g., generative AI, research synthesis tools, design copilots) - Thoughtfully integrate AI into end-to-end design workflows (e.g., research synthesis, prototyping, concept generation) to drive speed, innovation, and decision quality - Apply human-AI interaction principles to ensure transparency, usability, and trust in AI-powered experiences ## Conversational & Interaction Design - Design and deliver NLQ (Natural Language Query) and chat-based interfaces, including context-aware, multi-turn conversational experiences - Define interaction models for AI systems that balance automation, user control, and explainability - Ensure conversational patterns are intuitive, scalable, and aligned to user mental models ## Experience & System Design - Design scalable, cohesive solutions across complex, multi-product ecosystems - Create annotated prototypes and wireframes that communicate complex software behaviors - Contribute to and evolve design systems, patterns, and governance frameworks - Conduct user research and synthesize insights into actionable visualizations ## Systemic Design Thinking - Apply deep understanding of design systems to ensure all components—including conversational interfaces—are scalable, accessible, and consistent across the product ecosystem - Align interaction patterns with enterprise design standards and governance models - Connect individual feature design decisions to broader system behavior and long-term platform strategy ## Outcome-Driven Product Development - Partner with Product Management and Engineering to translate abstract problems into clear design roadmaps and deliverables - Drive outcomes by linking design decisions to measurable business and user impact - Balance desirability, feasibility, and viability in solution development ## Cross-Functional Leadership - Influence product and engineering strategy through evidence-based recommendations - Represent the user’s voice across cross-functional teams and decision forums - Facilitate alignment across UX, Product, and Engineering on priorities, trade-offs, and solution direction ## Required Qualifications - For roles in Mexico Bachelor’s degree - For roles in Brazil: Experience in Digital Technology and UX Strategy/Design; knowledge level comparable to a bachelor’s degree in design. - Experience in Digital Technology and UX Strategy/Design; knowledge level comparable to a Bachelor’s degree in Design - ### For roles in the USA: - ### Bachelor’s Degree in Design with minimum 2 years of experience; or equivalent experience in UX, product design, or related fields ### ​ Desired Characteristics - Strategic Mindset: Naturally connects individual feature design to broader system behavior and long-term platform strategy. Moves beyond "pixel-pushing" to link design efforts directly to measurable business outcomes. - AI & Conversational Fluency: Demonstrated ability to go beyond basic chat implementation; understands the nuances of human-AI trust, conversational state management, and the ethical implications of automated systems. - Systemic Craftsmanship: A "systems-first" designer who approaches Figma components not just as assets, but as scalable governance tools. Proficient in leveraging automation (Figma Make, etc.) to maintain high-velocity output without sacrificing quality. - Influential Leadership: A proactive communicator who can translate technical complexity into clear, compelling narratives for non-design stakeholders. Comfortable operating where projects are ambiguous and direction is evolving. - Cross-Disciplinary Agility: A team player who balances desirability, feasibility, and viability, effectively bridging the gap between product strategy and engineering execution. ### # Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position