Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : ServiceNow ITOM Discovery Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that enhance various system components and applications. The role requires working within dynamic environments, applying modern development frameworks, and following agile methodologies to ensure the delivery of scalable and efficient software. Collaboration with cross-functional teams to understand business requirements and translate them into technical implementations is a key aspect of the daily routine, fostering continuous improvement and innovation in software products. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Lead efforts to identify and implement process improvements that enhance team productivity and software quality. - Mentor junior team members to support their professional growth and skill development. - Coordinate with stakeholders to align software development activities with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM). - Good To Have Skills: Experience with ServiceNow ITOM Discovery. - Strong knowledge of software development life cycle and agile methodologies. - Ability to design and implement scalable software components using modern frameworks. - Experience in troubleshooting and resolving complex software issues. - Familiarity with integration techniques and API development within enterprise environments. Additional Information: - The candidate should have minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM). - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at [www.accenture.com](http://www.accenture.com/) Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.